ResellerRatings Store Ratings - View Single Post - NewEgg: My Own Personal Christmas Nightmare

sportyinc · 01-05-2009, 02:10 PM

Just a couple of notes:
1. Where are all the "multitude of other dissatisfied customers?"
I can't find them.
2. NewEgg has a RR rating of 9.85 with over 12,000 feedbacks. This speaks for itself.
3. NewEgg only charges 15% restocking fee.
4. I don't know of ANY store that will take back a non-defective item AFTER it has been opened. ESPECIALLY a $1600 item. NewEgg not only offered to take back the item, they waived the restocking fee!!!!
5. After claiming that he was willing to pay the restocking fee and eat the difference in price, he then refuses delivery when NewEgg tries to send back the original CPU and then states, "I want the money".
Did he refuse the delivery because he knows the CPU is defective?
Something stinks about the whole story (I believe he knew the CPU he returned was a 9770 and NOT the 9775) and I think the evidence shows that NewEgg went out of their way to solve the problem.
Just my opinion.

01-05-2009, 02:10 PM	#2 (permalink)
sportyinc Registered User Join Date: Jul 2008 Posts: 37	See today's most popular deals at » Ripoff? Just a couple of notes: 1. Where are all the "multitude of other dissatisfied customers?" I can't find them. 2. NewEgg has a RR rating of 9.85 with over 12,000 feedbacks. This speaks for itself. 3. NewEgg only charges 15% restocking fee. 4. I don't know of ANY store that will take back a non-defective item AFTER it has been opened. ESPECIALLY a $1600 item. NewEgg not only offered to take back the item, they waived the restocking fee!!!! 5. After claiming that he was willing to pay the restocking fee and eat the difference in price, he then refuses delivery when NewEgg tries to send back the original CPU and then states, "I want the money". Did he refuse the delivery because he knows the CPU is defective? Something stinks about the whole story (I believe he knew the CPU he returned was a 9770 and NOT the 9775) and I think the evidence shows that NewEgg went out of their way to solve the problem. Just my opinion.