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agrafov · 01-05-2009, 10:05 AM

I got my money back except for shipping. Still try to do it submiting more claims to authorities. Sooner or later it will work for us - just do not give them a chance to fool you again!!!

Here is my recent experience...

12/17/08 9:59 PM

I placed online order for 'Nikon D80 + Nikon 18-200mm f/3.5-5.6G ED-IF AF-S VR II DX Nikkor Lens' Package for $929.00. Soon after it, I received an email with request to call them to confirm the order for 'my security' reason. Upon a conversation their rep told me that the battery/charger package is not included - I need to purchase it separately. Even though it sounded a bit strange for photo camera, I thought some expensive electronic devices might have such selling practice. They offered me some '5h long-life battery with Professional charger kit' for $399. When I received the package, there was a standard 'Quick' charger/battery, and label on original camera box explicitly stated that 'Quick charger/ EN-EL3e battery' is in a list of Supplied accessories' - not in a list of 'Optional accessories, purchased separately'.
Documentation in the box was jammed/folded little bit - like it was used before and packed back.
Package came with 'Sigma' lens - not with 'Nikkor' lens as it was described on their web-page. Average online price on ‘Amazon.com’ for this model of ‘Sigma’ is $350 vs. $650 for originally requested ‘Nikkor’
When I called them to resolve the problem, they put me on hold 3 times for about 20 minutes and disconnected calls. Finally, they said they put 'much better' lens than the origiginal one. When I asked about replacement they said that if I wanted I could send them back 'better' one (Sigma) at my expenses, they would send me 'worse' one ('Nikkor') and I also need to pay bextra $150, because those better' Sigma' lenses is on promotion right now so they can give me such a good deal, and 'Nikkor' is not.
When I refused to do this and asked about 'unconditional' replacement for no charge, they said that I agreed to have this substitution upon my confirmation call. When I denied this statement and repeated my request for replacement, the Hispanic-accent guy I talked with started to use 'R-rated movie' language towards me for no reason. Because of those complications I decided not to give them a chance to fool me for third time in a raw, and I called them next day to say that I wanted to return whole package for 100% money refund. They said they would do it only after I send them a check or money order for 23% worth of entire purchase as a 'RESTOCKING FEE', and they will issue RMA number only 2-3 weeks, after they clear the payment. When I tried to insist on my right to return the entire purchase for 100% unconditional refund because I RECEIVED NOT WHAT I ORDERED, the guy used offensive language again and hung up.
I contacted my credit card bank (VISA) to put this payment on dispute and sent them package back. With proper insurance it was $41. Hope it will be the only money I lost on this stupid transaction (aside from hours of time and millions of brain cells)
Stay away from this company!!! If you know the lawyer who is willing to initiate a 'Class Action' against this company I would be one of the first to join it!!!

PS. I contacted credit card bank for dispute, sent complaint to 'NY BBB', ' New York State Consumer Protection Board' and 'New York City Department of Consumer Affairs'. Soon after this Sonic Cameras sent me e-mail about 100% money refund for the package. Couple days later I saw money back credited on my bank account. Still want to find a way how to get my shipping expenses back ($41). I am also planning to write a complain to 'Federal Trade Commission' and provide more details for complaint to 'New York City Department of Consumer Affairs' - I lost so much time and brain cells dealing with those Sonic Cameras crooks to let them go away.

DO NOT BE SCARED WHEN THEY TRY TO PUT YOU IN A CORNER TELLING THAT YOU CAN NOT RETURN THEIR CRAP WITHOUT 23% RESTOCKING FEE. AND DO NOT BELEIVE THEM IF THEY FINALLY OFFER TO REPLACE WHAT THEY SENT TO YOU WITH WHAT YOU ORIGINALLY ORDER - THEY FOOLED YOU ONCE OR TWICE - THEY WILL FOOL YOU AGAIN - AND IT WILL ONLY COMPLICATE THE CASE FOR YOU!!!
You can win ONLY if you stick with YOUR DECISION!!!

01-05-2009, 10:05 AM	#5 (permalink)
agrafov Registered User Join Date: Dec 2008 Posts: 3	See today's most popular deals at » You can get all your money back if you do not let them to threaten you... I got my money back except for shipping. Still try to do it submiting more claims to authorities. Sooner or later it will work for us - just do not give them a chance to fool you again!!! Here is my recent experience... 12/17/08 9:59 PM I placed online order for 'Nikon D80 + Nikon 18-200mm f/3.5-5.6G ED-IF AF-S VR II DX Nikkor Lens' Package for $929.00. Soon after it, I received an email with request to call them to confirm the order for 'my security' reason. Upon a conversation their rep told me that the battery/charger package is not included - I need to purchase it separately. Even though it sounded a bit strange for photo camera, I thought some expensive electronic devices might have such selling practice. They offered me some '5h long-life battery with Professional charger kit' for $399. When I received the package, there was a standard 'Quick' charger/battery, and label on original camera box explicitly stated that 'Quick charger/ EN-EL3e battery' is in a list of Supplied accessories' - not in a list of 'Optional accessories, purchased separately'. Documentation in the box was jammed/folded little bit - like it was used before and packed back. Package came with 'Sigma' lens - not with 'Nikkor' lens as it was described on their web-page. Average online price on ‘Amazon.com’ for this model of ‘Sigma’ is $350 vs. $650 for originally requested ‘Nikkor’ When I called them to resolve the problem, they put me on hold 3 times for about 20 minutes and disconnected calls. Finally, they said they put 'much better' lens than the origiginal one. When I asked about replacement they said that if I wanted I could send them back 'better' one (Sigma) at my expenses, they would send me 'worse' one ('Nikkor') and I also need to pay bextra $150, because those better' Sigma' lenses is on promotion right now so they can give me such a good deal, and 'Nikkor' is not. When I refused to do this and asked about 'unconditional' replacement for no charge, they said that I agreed to have this substitution upon my confirmation call. When I denied this statement and repeated my request for replacement, the Hispanic-accent guy I talked with started to use 'R-rated movie' language towards me for no reason. Because of those complications I decided not to give them a chance to fool me for third time in a raw, and I called them next day to say that I wanted to return whole package for 100% money refund. They said they would do it only after I send them a check or money order for 23% worth of entire purchase as a 'RESTOCKING FEE', and they will issue RMA number only 2-3 weeks, after they clear the payment. When I tried to insist on my right to return the entire purchase for 100% unconditional refund because I RECEIVED NOT WHAT I ORDERED, the guy used offensive language again and hung up. I contacted my credit card bank (VISA) to put this payment on dispute and sent them package back. With proper insurance it was $41. Hope it will be the only money I lost on this stupid transaction (aside from hours of time and millions of brain cells) Stay away from this company!!! If you know the lawyer who is willing to initiate a 'Class Action' against this company I would be one of the first to join it!!! PS. I contacted credit card bank for dispute, sent complaint to 'NY BBB', ' New York State Consumer Protection Board' and 'New York City Department of Consumer Affairs'. Soon after this Sonic Cameras sent me e-mail about 100% money refund for the package. Couple days later I saw money back credited on my bank account. Still want to find a way how to get my shipping expenses back ($41). I am also planning to write a complain to 'Federal Trade Commission' and provide more details for complaint to 'New York City Department of Consumer Affairs' - I lost so much time and brain cells dealing with those Sonic Cameras crooks to let them go away. DO NOT BE SCARED WHEN THEY TRY TO PUT YOU IN A CORNER TELLING THAT YOU CAN NOT RETURN THEIR CRAP WITHOUT 23% RESTOCKING FEE. AND DO NOT BELEIVE THEM IF THEY FINALLY OFFER TO REPLACE WHAT THEY SENT TO YOU WITH WHAT YOU ORIGINALLY ORDER - THEY FOOLED YOU ONCE OR TWICE - THEY WILL FOOL YOU AGAIN - AND IT WILL ONLY COMPLICATE THE CASE FOR YOU!!! You can win ONLY if you stick with YOUR DECISION!!!