[glennds]

Wednesday morning (the 17th) I called HomeGoodz.com to verify that they have a Blu Ray player in stock that can be shipped out that day or the next, they said "yes we do." I try to order but they want me to pay for shipping which their website says is free. The salesman says I have to order from the website to get the free shipping, so I do.
Thursday at 3pm (30hrs after ordering) I receive an email to call William at 800-808-1675 x2077 to "verify order." I'm on hold for 10min and have to go to work so I ask my wife to call and verify (I warned her of the real reason they want us to call and I tell her not to buy anything else and insist that the order be shipped by the next morning (Friday)). She called William at x2077 and got it done.
Friday at 2pm I called William at x2077 to get tracking number. He says it hasn't been shipped because it hasn't been verified yet. I told him it was done last night and he said "obviously whoever verified it last night didn't know what they were doing." I told him it was verified by him and he said he had no knowlege of it, but if we do it now he will ship it out that evening by 6pm. Of course the whole time he was trying to get me to add stuff to the order even though every time I emphatically told him "I know what I need and I only want what I already ordered!" Then he asked if I wanted to pay for 2day shipping so I could have it before the holidays and I let him know that I wasn't paying anything extra and if the order was shipped in a timely manner, it would have been delivered before the holidays!!! He gave me a canned 'apology.' I verified again that it would be shipped out that evening by 6pm, he said yes. Then he asked me to do him a favor and go to this site to post a review and I told him I was planning on it and the tone of the review would be determined by the status of my order.
Saturday at 2pm I called but they were closed (I called using the phone number from their website (866-385-4090))and their answering machine answered with "welcome to the New(?) Connection." My order status on their website still shows as "being processed."
As a side note: I place 2 other orders with other online merchants that Wednesday morning, Abt and PC Richards. They were both shipped that same day. The Abt order arrived Friday and I'm expecting the PC Richards order to arrive Monday.