[Joe4570]

I know there is a 48 hour delay in posting reviews of retailers, but that doesn't explain why a subject retailer would be advised of a negative review in advance of it appearing on this web site.

B&H Photo was reported as providing extremebly poor customer service, complete with a very straight forward description of the circumstances, dates and invoice numbers. The review was not overly critical, the problem was well documented and B&H was given credit for the areas where they performed well. Today, before the review appeared, I was contacted by B&H via email with their idea of a resolution, "We notified the manufacturer and will let you know as soon as we hear something" and then had the nerve to ask us to upgrade our review based on this action(?) being taken.

Why is resellerratings giving businesses this type of access to reviews before they are published and why would they condone retailers pressuring customers before a problem has been tangibly resolved? Is anyone else having a similar problem with resellerratings?