du
Blockbuster?
Or
Planbuster -- take your pick.
One Cellular Phone Company that finally got wise and used Customer Service to actually to solve the Customer's problem --at least they did so with me after some complaints-- and may have even tried to change over "Customer Service" from a Sales Force to, well, customer service.
Is Planbuster "Customer Service" just another Sales Force scam?
Or will it rise to the occasion and actually try to solve an overwhelmingly major problem --for them --of reinstating me in the same Plan I was is when my CC was cancelled due to stolen numebrs and a new card issued ?
Gee,
Retail store couldn't solve it --they tried to get me to buy another and more expensive Plan I didn't need.
Customer Service couldn't solve it --they had to promise that the DM would call me. And promise. And promise..... Well, you get the picture.
Now the this , err, "Overwhelmingly major problem" has been "referred to
Corporate".
WOW ! Must be real big to
reinstate someone in the same Plan --especially when Retail told me that all I had to do is "bring in a new CC."
Unless Blockbuster converts
Customer Service to, well, Customer Service, instead of
Sales -- I suspect its future is assured. Maybe time for Shareholders to bail ?
MegalosSkylaki
Hey, not my idea!
