[MegalosSkylaki]

it's costing --let's call them BUSTER --to "blow away" a simple problem like my Visa card was cancelled en masse due to a losing of CC numbers by VISA -
Certainly not my fault.

All they had to do--even at the Retail Store level --is to re-instate my PLAN when I received a new CC and brought it in.

Instead, their "policy" was to send me to Customer Relations --which claimed they could not re-instate my PLAN, as they didn't have that capability (huh?).

Then we get a round of unanswered and unreturened phone calls from District Manager/Operations and more calls back to Customer Relations.
Several more calls that need to be "looked into" --more Plan Buster money spent and more of my time wasted.

Like many "business models" of this typre --one can only suspect it's costing the Company more to ignore the problem than to fix it.

BlockBuster, has a new Prez, I believe. This is what he has inherited.

MegalosSkylaki