[MegalosSkylaki]

This has been a difficult week for this American Republic, by which a simple problem with a Video Company seems small.

Yet, this is not a matter of simply being cancelled out of one Plan --and then, when a new CC card is pro-offered, the Plan is now "not existent" -- but a new, "Combo Plan" --no Surprise here is pro=offered --at a higher price.

There is an ethics to money.
Also, a Company whose Customer Service claims it is not empowered to solve s simple problem like this promises and promises I will be contacted by a "District Manager".

Has ____Buster built its Customer Service and the Company built its Business model around this practice?

Early this week I did contact Customer Service.

I spoke to a representative named "David" who was articulate, polite, and seemed to recognize that something was amiss here. Perhaps he wasn't supposed to and my words of praise can only get him into trouble.

I sometimes wonder if I send a letter complimenting some kindness by, say a Flight Attendant for some kindness rendered, and will only get them into trouble as the Airline may not want its Flight Attendants to offer that minor service.
Alas, that is the state of the real world --where Company Policy takes
precedence over common sense.

In any event, was again promised to hear from the D.M. (or them) regarding the status of my account. Yet no phone call has been received. Today, I visited the Blockbuster store.

I am not in the Plan I had been enrolled in, and had been canceled when VISA dropped my CC with many thousand others because the numbers were somehow compromised.

Blockbuster as of today is as suggested, Plan Buster.

MegalosSkylaki

Next time I write I will give you the telephone number that was told to call --and did, again and again.

Let me know of any good experiences with ____Buster.