Let me give you some background, if I haven't already done so.....
Many years ago, while enrolled in a 3 Film at-a-time Monthly Plan, I was leaving town for several months. Not wishing to pay for something I wasn't using, I asked if I could cancel and be re-installed when I return. "Sure Can!" was the answer. Knowing that odd things happen in the BeeG Apple , I specifically queried if I could do so under the same terms ar I left. "Sure can!" was the reply.
Ah! but the DooG is , well, da DOOG so I specififically asked to speak to Manager about this, not wishing to have a single errant employee misinform me. Actually I asked several employees at different times the same questions with the "Sure can" answer. This was confirmed by Manager.
When I returned and tried to re-enroll was now told that Plan was no longer offerred and when specifically queried as to when it stopped being offerred, was informed several months (huh?) before my trying to put it on hold.
Ah! But a more Co$tly Plan was offerred --and only included TWO (not 3) Films.
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Shoot to Present:
Back to Blockbuster. Went back with a spanking new CC which was accepted. When I asked whether my Plan would receive a pro-rata refundfor time it was innactive, not of my doing, or whether that Plan would start from that date..Well Guess how the story turns.
Indeed! They "no longer offer that plan, but [i] could enroll for [higher Cost "combo Plan ["no Thank you," I said] or a higher Cost SAME Plan ["no thank you," I say. "I want the same Plan (2-films at a time/flat monthly charge)"
Counter person (FT employee) "can't do that" and I have "to speak to Customer Service" which repeatedly had promised that District Manager would call me back to solve a simple CC matter. A month ago. With no call backs.
DooGie does some digging.
Quote:
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Tara of Kalispell MT (11/29/07)
I used to work at Blockbuster ......[Snipped]... and recomended movie passes to people that had late fees and I got in trouble ....[Snipped]..... To buy the pass its $29 or $25 for 2 or 3 movies a month [emphasis supplied] and you keep them for as long as you want with no late fees and exchange them as many times as you want and not get charged anything more.
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Sounds like Blockbuster still had the 3-Film Plan which they many years ago stated to me no longer exists--or at least did so in Kalispell MT as late as '07.
Once again, cancellation, refusal to renew, and - Surprise! - lesser Plan for more money.
Will call Customer Service and report back.
MegalosSkylaki