[frostbitetwice]

Originally Posted by homeplate51

When they do not call you back before you do business, be sure not to expect any help after. When they took so long to get back to you, you should have moved on right then - not in their defense but rather addressing your culpability - I do a great deal of corporate purchasing - and a vendor who does not respond quickly to start with is left behind, better to not start doing business with. Low cost is not always low cost in the long run.

Delighted to have you hear, Homeplate. Excellent advice, indeed..Generally, when I am using a new vendor, I will send an email with three questions along with a phone call..This process helps to eliminate a lot of problems.