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Hi. I didn't imply that all are out to cheat you but where do we draw the line? The reason for policies is so that everyone is aware what you can return and what you can't. Otherwise, Customers can do whatever they want. That would not be fair.
Also, this sentence drives me nuts.
"Joshua, who sounded like a twenty-something, claimed to be the manager and basically told me it was my problem and that they would do nothing and that I was stuck with the phones."
The fact that Joshua sounds young should not even be an issue, nevertheless, written as a negative point. Also, Joshua never said you are stuck with it, or that it was his problem, but the author wrote it in a way that would lead you to believe that that is what he said. He did preface with " he basically told me"...OH REALLY?
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