ResellerRatings Store Ratings - View Single Post - Fraudulent evaluation

jhunnie · 08-08-2008, 06:59 PM

i should have read this one before buying a cellphone from Samstore.
Last month (July) i purchased a Sony Ericsson P990i. According to thier website the phone was available so I went ahead and placed the order. I called to check the status of my order couplde days later and they told me that they did not have the phone and it was being ordered. I paid a 2-day shipping thru fedex, and it arrived more than a week later!
I got the phone and noticed that the box did not look brand new and it looked old. I looked at the contects and missing other accesories that supposed to come with the phone. The phone itself was already in Spanish language and had some phone numbers in it. It had scratches on the side, the touch screen did not work after 2 days. It took me three hours to reset the phone.
I called Samstores and the person (with an Indian accent) was very, very defensive when I started to tell him the problem. He did not even let me finish what I had to say. He raised his voice, and I just had to stop the conversation.
I sent the phone to Sony Ercisson for repair and Sony found evidence of liquid damage and corrosion from moisture. I still have Sony's report.
These guys are hard to do business with especially the "customer service" people. I felt I just lost $350!
by the way, Samstore sent me a RMA and took them few days to issue me one. I used my common sense and instead sent it to Sony to get a fair report..at least.
i am contacting the BBB.

08-08-2008, 06:59 PM	#10 (permalink)
jhunnie Registered User Join Date: Aug 2008 Posts: 1	i should have read this one before buying a cellphone from Samstore. Last month (July) i purchased a Sony Ericsson P990i. According to thier website the phone was available so I went ahead and placed the order. I called to check the status of my order couplde days later and they told me that they did not have the phone and it was being ordered. I paid a 2-day shipping thru fedex, and it arrived more than a week later! I got the phone and noticed that the box did not look brand new and it looked old. I looked at the contects and missing other accesories that supposed to come with the phone. The phone itself was already in Spanish language and had some phone numbers in it. It had scratches on the side, the touch screen did not work after 2 days. It took me three hours to reset the phone. I called Samstores and the person (with an Indian accent) was very, very defensive when I started to tell him the problem. He did not even let me finish what I had to say. He raised his voice, and I just had to stop the conversation. I sent the phone to Sony Ercisson for repair and Sony found evidence of liquid damage and corrosion from moisture. I still have Sony's report. These guys are hard to do business with especially the "customer service" people. I felt I just lost $350! by the way, Samstore sent me a RMA and took them few days to issue me one. I used my common sense and instead sent it to Sony to get a fair report..at least. i am contacting the BBB.