[exoticjihad]

First of all, I have read all of these comments (look at my username for proof), and I, too, have my two cents to add about this company. I am not a "professional liar". I am just a hard working employee from Columbia University. I don't have the time to write reviews, but the way this company screwed me out of $300 made me want to write this:

I bought a "brand new" Samsung X830 from exoticphone in October of 2007 from their physical location in Manhattan because they offered the lowest price out of everywhere. When I got the phone, I realized that the phone was slightly scratched already. This tipped me off that the phone was used or refurbished. But the phone worked, so I didn't care. However, exactly 3 days after using it, the phone started acting up (i.e. the phone started freezing, or lock up and require a restart). After a few hours of that, the phone did not start up at all. I charged the phone, pressed the reset button, did everything possible to try to get it to work.

Afterwards, I gave them a call and they told me to show them the phone. I showed it to them, and they ended up blaming me for breaking the phone. Bill claimed that I changed the firmware on the phone and broke it. I had not done so, and I told Bill that I wouldn't want to break a perfectly working phone. Bill kept insisting that I broke the phone, and therefore would not give me a refund nor replacement. Finally, they told me that they would give it to their repairer named Bahsah (sic).

After close to 5 months, I have yet to get the phone back. After repeated calls to the repairer, I have reason to believe that he has no intention of fixing the phone, nor returning a broken one. Since January of 2008, he has begun ignoring my calls. And that's how I got screwed out of $300.


Here are a list of shady tactics they use:
1) They pretend to be Americans. Their customer service is a guy named "Neil Anderson". By the name, you'd think it was an American, right? Nope, it's actually a Bangladesh guy with a black beard and turban, who's real name is obviously not "Neil Anderson". In fact, the four people that work in their small dinky office are all Bangladesh. I have nothing against Bangladesh people. I just think it's shady when someone pretends to be an American when he clearly not.

2) They ignore phone calls. "Bill" and "Jay" are both from Bangladesh, and are not "real gentlemen" at all. They both have given me a hard time, and all together ignored my calls after they found out that the phone they sold me broke. I can prove that they were ignoring my calls, because after calling them several times on one number, I switched to my friend's phone, and they picked up immediately.

3) They sell refurbished/used phones and do not tell you. I am but just one of their victims. If you look at the resellerratings review here on them, you can see that someone else had the same problem as me. This really explains why they can keep their prices so low. Almost $30 less than the next reliable reseller.

4) Their return policy is too short. I realized now why their return policy is only 7 days and not the usual 30 days that most companies give. It's because they are expecting their phones to have problems or break within 30 days. With 7 days, you barely have time to receive the phone from shipment, and ship it back in time. By the way, don't ship them your broken phone if you ever want to see the phone again. They will probably keep the working parts, and resell it.

5) Their "store" in Manhattan is not "prestigious" at all. I think one of their allegedly fraudulent responders on this thread mentioned that it was. It isn't. I've been there, and the street is littered with bootleggers selling fake DVDs, and fake watches. The "store" itself is just a small office that's smaller than my kitchen. And I don't have a very big kitchen.

6) They prefer cash. If you ever go to the actual store like I did, they will keep saying, "Hehe, we prefer cash. Cash is better." At first, I thought this was just a way to avoid paying taxes. But now I realized that this is probably their way of avoiding problems with credit card companies. If you do pay with a credit card, they will photocopy your driver's license. This is unnecessary to claim money from a credit card. This is their trick of getting your address and credit card number at the same time. What they need this for is anyone's guess. But just a warning, all you need to commit identity theft is a name, address, and credit card number.


Sorry for this lengthy review. The bottom-line is, the extra $20 or $30 you save is not worth the trouble and risk you will get into with this company. Get your phone from a more reliable source that will not sell you a refurbished phone, and not delay the shipment of the phone, and not take your broken phone and ignore your phone calls.