[void63]

I was told by ShopSunshine that if I bought the extended warranty for my SLR then brokerage and duty fees would be covered. Salesman Abe told me that duty fees were normally $80 as well as sensor cleaning (which would come free with this warranty).

The truth is,
1. there are NO duty fees on digital cameras coming to Canada (from anywhere)
2. sensor cleaning is available locally for ~$35

so I called them, wanting to refund the $239 warranty.

I was told again that duty and brokerage were covered. I replied with my new found knowledge about duty fees. Then I was quickly passed to a manager. Manager Chris told me that brokerage fees are usually $100-$150. I don't know about this. The shipping invoice that I got says brokerage fees are a mere $7.

Anyways, I am still waiting for my refund.

Customer service is terrible. I highly recommend that you shop elsewhere.

I would not be surprised if the positive posts on this forum are in fact from employees.

UPDATE: I got the refund back from my warranty, a full 3 weeks later. The brokerage fees were $42.99 of which $35 is tax. Still a long ways off of $150.