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idav · 11-05-2007, 12:49 PM

Sure wish our folks had read this thread before making an order with Express Cameras.

After working with businesses and retail for our 24 years, I was shocked today to experience one of the rudest and most offensive customer relations nightmare ever.

Last week, we ordered a $5,000 camera "kit." Our videographers were persuaded into this package and we received the package three days later. The kit contained high-end Walmart videography equipment and we were completely unhappy with our order.

We called the very next day and their customer service staff refused to respond. We called back everyday until today and with no return phone calls, we finally spoke to Adam Spade and since he couldn't solve our problem, we asked to speak to a supervisor and his respond..."You can talk to the supervisor in my pants!"

Our employees received a barrage of profanities and threads and this place seems like they have the mob running their customer service lines and everyone acts the same. We tried to reach a reasonable customer service manager and they all act the same with spit and threats.

In this particular case, we are a daily newspaper and work with customers all the time. We bend over backwards to please our customers. We also can easily read the terms on the Express Camera website and invoices. Returns in 7 days and "the Customer is Always Right." That is so far from the truth in this regard that it's very important for me to recommend that everyone stay away from this insolent and rude retailer.

They get my reward as "Worst Customer Service on The Net." We have stopped payment and will begin a battle with our staff soon. All we wanted to do was to return the Kit and buy a camera instead. After their belittling barrage of comments and insults, we will never do business with them and neither will our newspapers throughout the US. I'm glad this forum is online and only hope that other customers will do a Google search before they think about calling this ring.

You reap what you sow I guess and these guys are calling their own condemnation.

11-05-2007, 12:49 PM	#159 (permalink)
idav Registered User Join Date: Nov 2007 Posts: 1	Sure wish our folks had read this thread before making an order with Express Cameras. After working with businesses and retail for our 24 years, I was shocked today to experience one of the rudest and most offensive customer relations nightmare ever. Last week, we ordered a $5,000 camera "kit." Our videographers were persuaded into this package and we received the package three days later. The kit contained high-end Walmart videography equipment and we were completely unhappy with our order. We called the very next day and their customer service staff refused to respond. We called back everyday until today and with no return phone calls, we finally spoke to Adam Spade and since he couldn't solve our problem, we asked to speak to a supervisor and his respond..."You can talk to the supervisor in my pants!" Our employees received a barrage of profanities and threads and this place seems like they have the mob running their customer service lines and everyone acts the same. We tried to reach a reasonable customer service manager and they all act the same with spit and threats. In this particular case, we are a daily newspaper and work with customers all the time. We bend over backwards to please our customers. We also can easily read the terms on the Express Camera website and invoices. Returns in 7 days and "the Customer is Always Right." That is so far from the truth in this regard that it's very important for me to recommend that everyone stay away from this insolent and rude retailer. They get my reward as "Worst Customer Service on The Net." We have stopped payment and will begin a battle with our staff soon. All we wanted to do was to return the Kit and buy a camera instead. After their belittling barrage of comments and insults, we will never do business with them and neither will our newspapers throughout the US. I'm glad this forum is online and only hope that other customers will do a Google search before they think about calling this ring. You reap what you sow I guess and these guys are calling their own condemnation.