Good to hear AnnoyedByHFSC.
Normally I'd suggest going through the BBB with matters like this. But, in the last month they have got 10 more complaints, 4 of which are listed as 'Unresolved' or 'No Response.' So it looks like they either don't use BBB meditation or ignore the complaint around 40% of the time.
BBB report.
Current 127 complaints in 36 months;
27 Unresolved- Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.
12 No Response- Company failed to respond to the BBB to resolve or address the complaint issues.