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Old 09-14-2007, 07:53 PM   #27 (permalink)
The Merg
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unita_logica:

If you paid by credit card, call your credit card company and immediately dispute the charge. Your claim is that you did not receive the goods that you were charged for. You'll probably need to fill out an affadavit and send that in to them, but this will put the ball in fotoconnections court.

If fotoconnection doesn't respond, the credit card company should refund your money back. You might even get to end up keeping the products that fotoconnection sent you.

If fotoconnection does respond, you might be required to send the items back to them. Use a shipping service with tracking (UPS, FedEx, DHL, etc.) so that you have proof that they received the package. I would also go as far as photographing the contents that you are shipping back to them so they cannot claim that they did not get everything. You might end up being out the cost of shipping, but that's a far cry from the hundreds probably spent on the unwanted camera.

Also, contact the BBB and file a complaint with them. The more complaints against a company, the more likely criminal charges might be filed against them (i.e. Express Cameras in NJ).

Also, please leave a review for them here on ResellerRatings. I'm sure nomaxim will point out the correct link for that and also the policies regarding posting a review.

HTH,
Merg

BTW, welcome to RR.

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