ResellerRatings Store Ratings - View Single Post - Problems with HiFiSoundConnection

hifisound · 09-12-2007, 01:36 PM

Nomaxim
Thank you for your reply and your concern about our company. Again we have had some complaints is the past and while one is too many, but as you pointed out we have had 117 complaints in the whole time we have been in business and most of those were resolved. Compared to the number of satisfied customers we have had that number while too high, is miniscule. We are a high volume, low margin business and while we try to please everyone it not possible. If 100 people are in a room with you no matter what you do there is going to be someone in that room with you that you cant make happy no matter what you do. As far as volume that we do I will let a recent writeup that was done on us in the May 2006 issue of Entrepreneur Magazine speak to that.

http://www.entrepreneur.com/magazine.../159808-2.html

Again Nomaxim or Frostbitetwice or anyone else on or viewing this thread if there are any outstanding issues with my company that need to be resolved please let me know and I will make sure you are taken care of. However it seems that this thread has just turned into an exercise of pointing out every flaw and complaint my company has ever had and not solving issues with past customers which was my goal in responding to this thread.

Regards,
Chris Rush
CEO HiFiSoundconnection.com

09-12-2007, 01:36 PM	#11 (permalink)
hifisound Merchant Member Join Date: Mar 2006 Location: Missouri Posts: 12	Nomaxim Thank you for your reply and your concern about our company. Again we have had some complaints is the past and while one is too many, but as you pointed out we have had 117 complaints in the whole time we have been in business and most of those were resolved. Compared to the number of satisfied customers we have had that number while too high, is miniscule. We are a high volume, low margin business and while we try to please everyone it not possible. If 100 people are in a room with you no matter what you do there is going to be someone in that room with you that you cant make happy no matter what you do. As far as volume that we do I will let a recent writeup that was done on us in the May 2006 issue of Entrepreneur Magazine speak to that. http://www.entrepreneur.com/magazine.../159808-2.html Again Nomaxim or Frostbitetwice or anyone else on or viewing this thread if there are any outstanding issues with my company that need to be resolved please let me know and I will make sure you are taken care of. However it seems that this thread has just turned into an exercise of pointing out every flaw and complaint my company has ever had and not solving issues with past customers which was my goal in responding to this thread. Regards, Chris Rush CEO HiFiSoundconnection.com Last edited by hifisound; 09-12-2007 at 01:56 PM.