Frostbittwice,
Thank you again for your reply. Pacman's issue has been resolved long ago as his order date was almost a year and half ago now. If you have any outstanding issues with our company I would like to resolve those for you as well. I admit in the past our company was not perfect but I believe we have made great strides in correcting the issues we had with Pacman and any other unhappy customers.
Also as far as our rating on resellerratings we have never solicited for reviews in the past so the only reviews that were posted were negative reviews. If you notice at this link.....
http://www.resellerratings.com/topstores.pl
Under lowest rated stores you will see both Circuit City and Best Buy at 2.61 and 2.78. Obviously they both have much better customer service than this reflects. The only reason their scores are as low as they are is because they dont ask their satisfied customers to review them here or they just dont pay attention to this site.
We just added a post sale review from reseller ratings to our site and very soon our score will reflect our true customer service rating. In the past only unhappy customers have rated us and now all customers will rate us. Since we implemented this in the last 24 hours our rating has increased 400% and it will continue to climb and reflect our true customer service scores. Reseller ratings is a business just like any other and in the past we just did not pay for their services....
http://www.resellerratings.com/merchant-solutions
Again please let me know if there is anything I can do to fix any past issues you have with my company.
Regards,
Chris Rush
CEO
HiFiSoundconnection.com