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Hello,
Thank you for your response. I find it totally unacceptable that we have any amount of unhappy customers. While I dispute your 1000 number, any number is too high for me. Again while we strive for 100% customer satisfaction and we come very close at 99% we are not perfect. Most fortune 500 companies are very happy if that can get close to 95% customer satisfaction. We offer consumer electronics at very strong wholesale prices. At the small profit margin we operate on we are limited in what we can offer as far as return policy and customer service. I hope you can understand that it is impossible to offer Tiffany service at Wal-Mart prices. It just does not work in the business world. However what we strive to do and is our company motto is to provide our customers with the best possible prices while still providing the best customer service possible.
We have never ripped any customer off or committed any kind of fraud. We have been in business for 6 years online and 10 years offline. If it was a common practice of ours to commit fraud or misrepresent ourselves we would be long gone, word of mouth would take care of that. Again I am very sorry you had a bad purchase with us and I would like to make this right for you. Please let me know what I can do.
Regards,
Chris Rush
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