[frostbitetwice]

Originally Posted by Pacman88

Im an internet and board lover and Im surprised to have found this site. I'am hoping to get some advice about this problem.

I made a purchase from HiFisoundconnection.com (almost $1,000 in Audio amps) Both amps were defective. I was told to return for credit or exchange. Rep #1 wanted me to pay out of pocket for return shipping, the rep #2 sent me a UPS label for refund. Now Rep #1 says that her word goes over Rep #2, he should'nt have sent me that UPS return label and no refund for me!

They got all the items and now they refuse to give refund. They are making an exchange and returning the other items back, threatening to charge me for all kinds of shipping and 20%.

You would not believe the rude customer service and nasty emails! All I did was make a purchase, I gave them my money and the items they sent were DEFECTIVE! How is that my fault?! Why should I even pay for shipping and now have to fight for my refund?

I Should've done plenty of internet search before purchasing!

What would you do?

Why would anyone support this company with a return policy which is only self serving??


Return Policy

Within 14 days of receiving your product you may return any merchandise in its original condition and packaging. The item(s) can be sent in for refund, exchange or warranty support. We are not responsible for any shipping and/or handling charges to return an item to Hifisoundconnection The customer will also be responsible for any return shipping charges on any item that is exchanged for another model. Hifisoundconnection will pay the shipping to return ONLY on warranty items that are within the 90 day in-house warranty policy. Any item that is returned MUST first have preauthorization (RA) number before sending the package, we reserve the right to refuse delivery. If your package is missing, includes a wrong item or, if the package/ item is damaged in shipping you need to contact us within 24 hours after the package is received. You can email sales@hifisoundconnection.com to obtain authorization and/ or any questions regarding our policy."

Originally Posted by hifisound

Hello,
I am sorry you have had problems with my company but all of these issues have been resolved and could have been solved with a simple phone call or email. We have over 100,000 past customers and over 99% of them have been very happy with our service. While we wish every sale would go perfectly sometimes things do go wrong. Please contact me directly on this forum or via email if you are still not 100% happy with your purchase and I will make sure you are taken care of and hopefully you will come back and give us another chance to earn your business.

Chris Rush
CEO HiFiSoundconnection.com

Mr Rush, do you find it acceptable to have over 1,000 dissatisfied customers???