I really don't need to explain much, as the emails between us when I provided them feedback on their survey say it well.
SURVEY EMAIL:
From: IUSR_Jackson@Jackson
Sent: Thursday, September 06, 2007 10:32 PM
To:
support@gen-x-pc.com
Subject: Data posted to form 1 of
http://www.gen-x-pc.com/survey.htm
Navigation: Little confusing
Prices: Average
whosaid: Groucho
text:
The website layout is confusing and it took me a while to get used to it. I'm pretty stubborn and try to figure things out but I'm concerned that you may be losing some customers due to the layout. I would also stress the fact that somebody can just call in and talk to somebody about what they want about what they are looking for.
Response Email:
Hi ,
That's a first, most people find the navigation very very easy.
"I would also stress the fact that somebody can just call in and talk to somebody about what they want about what they are looking for."
So you mean it's good than people can call in an order or you think we shouldn't let people call in? Because our customers have always been able to call in an order. Did you not see the "Contact Us" link? Maybe it's just you who has a hard time finding things on any website.
Thank you.
________________
Robin L.
GEN-X-PC.com
My reply Email:
Lol...Wow...I've never had quite the "slap in the face" response from any company I've taking the time to give my personal feedback to. I'm more shocked than offended at this point. My favorite phrase of your response was "maybe it's just you who has a hard time finding things on any website". You might as well just called me an idiot and said "Please eF off, I don't want to listen to your feedback".
May you burn in hell Robin--Cheers, Mark
PS. I read it again and Wow, not an once of customer service...just you being defensive. lol...Im sharing this with others cause it makes me laugh.
Final Email:
Hi ,
You probably couldn't find your way around a one page website. Your first email makes no sense and the second one has spelling errors. You don't want customer service because you will not be a customer.
Thank you.
________________
Robin L.
GEN-X-PC.com
Conclusion:
So there it is. My decisions going forward are simple. I'm not going to deal with gen x pc and their
average pricing/retalitory customer service. I'm also going to use spellcheck before I send an email...as a typo spelling "ounce" with "once" is a grave offense.
I hope this helps others who were considering dealing with gen x pc. There are plenty of other reputable stores out there with better pricing and, so far with my dealings with them, some real service.