VetShopOnline - you have email that confirms the activation of your free starter merchant account. Once logged into your account you can flag the review if it violates any of the
16 policies listed on our terms of use page. If the review complies with those policies (i.e., it cannot be removed), you may submit a public rebuttal in reply to the review.
If you have further questions, please email them to me directly.
Thanks for the covering the field, nomaxim.