DO NOT DO BUSINESS WITH FOTOCONNECTION.COM I was looking for a Sony DSC-T100. I had researched the camera but didn't research the seller. Now I would go to resellerratings.com before I ever make another online purchase. The camera also came with a free starter kit - camera case, cleaning system and mini-tripod. I ordered the camera online along with a Money-saving kit - tripod, camera case, screen protector, 1 gb of memory, and cleaning kit. I had a phone call message the next day along with eight e-mails to "call them". Didn't feel right - felt like I had been spammed. I call and talk to Victor. Victor tells me the battery works for only 15 to 20 minutes and that I needed another battery. I knew that the camera battery was long-life and that there was a charger with it. I told him to cancel my order (sounded like I wasn't getting the same camera I had seen online). Victor said if I didn't cancel he would throw in an extra battery and a quick charger for free. When the order arrived the invoice wasn't itemized - everything was listed as a "special package kit" for one price and the invoice said "Status: complete" There was no extra battery, quick charger, and I was missing three items from the MS kit - full-size tripod, cleaning kit, camera case. I got worried and checked merchant reviews, they were horrible. I called Victor and he tried to pass off the mini-tripod as my full-size tripod. Finally he agreed to send tripod and cleaning kit - the camera case has never arrived; and neither has the extra battery or quick charger. I did a chargeback with the cc for the moneysaving kit only. The money-saving kit was way over priced and items were substituted from what was advertised. I was especially disappointed in the card reader as I wanted a compact version for my laptop and the tripod is in no way a $178 regular retail version - more like $12 from Amazon. The CC company reversed charges for everything as there was no breakdown in prices. I have never done a chargeback. I will not call them anymore but have e-mailed them six times in regards to the order to either fotoconnection.com or eshopperpro4.com. My e-mails have either been ignored or I've been asked to call them. When they do respond it's through eshopperpro4.com which I have read is used by many of the Brooklyn based camera scam stores. If items are sent back you have to pay shipping and a 15% restocking fee and "special packages" can't be sent back. All my paperwork with the camera is in English so I don't think it's grey-market (another term I've learned since dealing fotoconnection). If you're interested in seeing how these Brooklyn-based camera stores are related go to this website:
http://sheddingsomelight.com/index.html
My cc has since expired, but if it wouldn't have I would have canceled it since the reviews about fotoconnection (and the other twelve names it goes by) are so bad.