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etech4sale · 06-29-2007, 05:59 PM

Dear Fuzzilla01, we regret that we were not able to deliver the product you expected. One of our vendors, who adds items to our website, mistakenly put the wrong description and picture for that item. When we talked to you about this we offered you a full refund for the product and for return shipping, you declined and here is an excerpt from the email you sent us in response to our offer for a full refund.

EDIT: Email response was from a different customer who had the same e situation as you, but our offer for a full refund still stands.

Dated Jun 05, 2007 1:03 PM

“thank you for responding to my matter.i think i will keep the case,its a very nice case plus the price was right,also the transaction and shipping were super fast.u guys get 4/5 stars,one tooken off for mislead info on website other then that it was nice to do business with etech4sale.thx and goodday! ”

->> Fuzzilla, even though that email came from a different customer, we treated him exactly the same as we did yourself. He was in the same boat as you and we offered him the same thing we offered you (and everyone else when a mistake like this happens) which is a full refund (incl original/return shipping, this offer still stands btw). Mistakes happen and we were willing to make things right, but you turned down our offer. This email, although not from you, proves that we are committed to helping our customers when mistakes happen, in his situation he was happy with what he got, in your situation you might want to return it and go elsewhere to buy the case you want. In the end we want you to be satisfied, and so in addition to the refund stated above we will give you 10% of your next order, to compensate you for the trouble youve gone through so far. To redeem this please put a note in the comments box when you order. Include your email address and mention this forum post.

Fuzzilla if you are unsatisified with your shopping experience with etech4sale, please call us and we can work together to make it right.

06-29-2007, 05:59 PM	#2 (permalink)
etech4sale Registered User Join Date: Mar 2004 Posts: 2	Dear Fuzzilla01, we regret that we were not able to deliver the product you expected. One of our vendors, who adds items to our website, mistakenly put the wrong description and picture for that item. When we talked to you about this we offered you a full refund for the product and for return shipping, you declined and here is an excerpt from the email you sent us in response to our offer for a full refund. EDIT: Email response was from a different customer who had the same e situation as you, but our offer for a full refund still stands. Dated Jun 05, 2007 1:03 PM “thank you for responding to my matter.i think i will keep the case,its a very nice case plus the price was right,also the transaction and shipping were super fast.u guys get 4/5 stars,one tooken off for mislead info on website other then that it was nice to do business with etech4sale.thx and goodday! ” ->> Fuzzilla, even though that email came from a different customer, we treated him exactly the same as we did yourself. He was in the same boat as you and we offered him the same thing we offered you (and everyone else when a mistake like this happens) which is a full refund (incl original/return shipping, this offer still stands btw). Mistakes happen and we were willing to make things right, but you turned down our offer. This email, although not from you, proves that we are committed to helping our customers when mistakes happen, in his situation he was happy with what he got, in your situation you might want to return it and go elsewhere to buy the case you want. In the end we want you to be satisfied, and so in addition to the refund stated above we will give you 10% of your next order, to compensate you for the trouble youve gone through so far. To redeem this please put a note in the comments box when you order. Include your email address and mention this forum post. Fuzzilla if you are unsatisified with your shopping experience with etech4sale, please call us and we can work together to make it right. Last edited by etech4sale; 07-03-2007 at 11:41 AM.