ResellerRatings Store Ratings - View Single Post - Ascendtech selling OEM products making them appear as retail

ascendtech · 06-21-2007, 08:10 PM

There is 2 sides to the story. The customer placed an order for an OEM product without making any inquiries in regards to the type of product he was buying OEM or Retail, nor did he inquire about the warranty period on the drive. Our website terms of sale section CLEARLY, AND LET ME REPEAT, CLEARLY outlined that we sell OEM excess inventory. When the customer checks out he is supposed to review our terms of sale and check of that he had read them and agreed to them. If this buyer would have read the terms he would not have been in this situation. Instead of reading the terms or contacting us with questions in regards to the product condition he went ahead, placed the order and checked of that he had read our terms and agreed to them, when its quite obvious he never did read them. After we processed the order, packed it, he started contacting us with questions on cancellation. We explained to him that as the order was already processed, packed, there would be a cancellation fee. We charge a cancellation fee to cover our employees time of having to charge his order, have another employee from the warehouse pick the order, and have another employee pack the product not to mention the bank fee's. Why should we be held responsible for the fact that this buyer had not read our terms which outlined warranty length on our OEM products, as well as our policies in regards to cancellations? As far as our Resellerratings.com rating, we have an Average store rating, not any less not anymore. If anyone feels we are being unfair perhaps you guys should review our eBay record. Our eBay account: Asendtek - has over 15,000+ customer comments with a 99.4% positive feedback ratio. If we were half as bad as you describe us above, we would not have such a record. The reason we do have that record is because our eBay customer a little bit more informed and ask questions on the products we sell, and read what we write. Obviously this customer did not read our descriptions and now blaming us for the policies we have. Let me also outline another fact, the drive he had purchased retail price is $259, our selling price on this drive was $169 free shipping, that's a savings of around $90. You win in price you lose in warranty. Some people care for the warranty and some don't as they realize that Raptor drives are one of the best in quality. To summarize, our company has been in the computer wholesale business for over 10+ years, we have an extremely large satisfied customer base which includes a lot of resellers. Those that inquire with us on product we sell, and ask questions are always, and again always satisfied because we do answer there questions. We don't try to mislead and we try our best to point as much out as possible. My suggestion that rather then making assumptions, ask questions, read store policies. COMMUNICATE. You took the time to post this negative review about us, yet you did not take 5 minutes of your time to read our policies or contact us with questions. This is going to be my last response on this thread. If any of you have any further questions please feel free to email us direct at sales@asendtek.com - But I think our eBay record of 15,000+ comments 99.4% positive ratio speaks for it self.

06-21-2007, 08:10 PM	#9 (permalink)
ascendtech Registered User Join Date: Jul 2003 Posts: 15	There is 2 sides to the story. The customer placed an order for an OEM product without making any inquiries in regards to the type of product he was buying OEM or Retail, nor did he inquire about the warranty period on the drive. Our website terms of sale section CLEARLY, AND LET ME REPEAT, CLEARLY outlined that we sell OEM excess inventory. When the customer checks out he is supposed to review our terms of sale and check of that he had read them and agreed to them. If this buyer would have read the terms he would not have been in this situation. Instead of reading the terms or contacting us with questions in regards to the product condition he went ahead, placed the order and checked of that he had read our terms and agreed to them, when its quite obvious he never did read them. After we processed the order, packed it, he started contacting us with questions on cancellation. We explained to him that as the order was already processed, packed, there would be a cancellation fee. We charge a cancellation fee to cover our employees time of having to charge his order, have another employee from the warehouse pick the order, and have another employee pack the product not to mention the bank fee's. Why should we be held responsible for the fact that this buyer had not read our terms which outlined warranty length on our OEM products, as well as our policies in regards to cancellations? As far as our Resellerratings.com rating, we have an Average store rating, not any less not anymore. If anyone feels we are being unfair perhaps you guys should review our eBay record. Our eBay account: Asendtek - has over 15,000+ customer comments with a 99.4% positive feedback ratio. If we were half as bad as you describe us above, we would not have such a record. The reason we do have that record is because our eBay customer a little bit more informed and ask questions on the products we sell, and read what we write. Obviously this customer did not read our descriptions and now blaming us for the policies we have. Let me also outline another fact, the drive he had purchased retail price is $259, our selling price on this drive was $169 free shipping, that's a savings of around $90. You win in price you lose in warranty. Some people care for the warranty and some don't as they realize that Raptor drives are one of the best in quality. To summarize, our company has been in the computer wholesale business for over 10+ years, we have an extremely large satisfied customer base which includes a lot of resellers. Those that inquire with us on product we sell, and ask questions are always, and again always satisfied because we do answer there questions. We don't try to mislead and we try our best to point as much out as possible. My suggestion that rather then making assumptions, ask questions, read store policies. COMMUNICATE. You took the time to post this negative review about us, yet you did not take 5 minutes of your time to read our policies or contact us with questions. This is going to be my last response on this thread. If any of you have any further questions please feel free to email us direct at sales@asendtek.com - But I think our eBay record of 15,000+ comments 99.4% positive ratio speaks for it self.