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Frank Smith
$500 down the drain! If you have a custom order, STAY AWAY!! I wish I had read reviews before I wasted my money with memorysuppliers. Attempted to order USB drives with logo via e-mail. 5 days pass, no reply. I foolishly attempt again, finally called to place my order, money immediately debited from account (should have known then I was going to get screwed). A week passes, no update from the company’s ‘art dept’ regarding order. I finally contact the original sales rep, am told the logo needs to be in b&w. I submit new b&w logo, after making the change via my MS paint program in 5 seconds, but ‘art dept’ couldn’t do that? FINALLY recieve e-mail from ‘art dept’, saying the logo apprears too complicated. I simplify the logo that day and send back to them, also requesting they let me know if it’s acceptable or not. Another week goes by, no word on anything. I send an e-mail to the original rep, saying I want to cancel my order, tired of waiting. Immediate reply, (big surprise) “Customized orders are not refundable and can’t be cancelled” I point out that the order hasn’t been customized yet, recieve reply from some other person at company saying that color selection is part of customization. I point out that I have found the same drive, same colot at 5 other e-retailers without customization. No reply to that. Three days later I receive e-mail from the art dep with the final ‘proof’ for my logo, and that my order can’t proceed until approved. Um, if order can’t proceed until proof is approved, why couldn’t I cancel my order. Final words: BUY FROM SOMEONE ELSE!!
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