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shawnwmodel · 02-09-2007, 08:31 PM

I never thought I would be the one to complain about anything, "just follow the rules and everything will be alright".

People who have an Amazon credit card issued by Chase/Visa beware of the SCAM by this credit card company.

In July I got hit with an "Over Limit Fee", something that has never happened before with any other of my credit cards, I called them up spoken with a young lady and ask her to deny payments that put me over the limit my credit so I won't get hit with the fee again, as she went on to do this she told me that this option was not automatic and credit card holders needed to call in to have this "deny of payment when over the limit" option, good thing I called... Well... you guys guessed it, I got hit with a late fee 7 months later (I found out today) because I over charged. I thought that was not possible since I called 7 months earlier to have this option put in.
After 2 reps, one named Mark, that told me to pay up and call another time because HE CAN'T FIND ANY RECORDS of my transactions that included over limit fees, and then Sandra who transfer me to the account manager. After I explain my situation to the account manager Sam Smith from the Springfield Missouri branch, he told me that my finance charges put me through the limit. I went on to explain to him that even with finance charges I would be $10 shy of the limit, SO HE STUMBLED A LITTLE WITH HIS WORDS, and then said that he would not waive the fee, since it over charged there is nothing he can do, he goes on to explain that they do not hold back customers back form their purchases... But ladies and gentlemen keep in mind that 7 months before I asked, was offered and took the option of denying my payment when my credit card reaches or goes beyond my credit.
My last few sentences to him was, wow, American Express, Discover never did this, the account manager fired back and said, " WE ARE NOT AMERICAN EXPRESS!".

"Of course you're not, you don't provide the services that they do".

So how does a credit card company like this get away with this type of fraud?! They tell you one thing and do another just to make a couple of dollars. How can anyone trust this credit card company when they are not credible in what they tell you? Unfortunately they can't or refuses to answer that, maybe someone can help.

If anyone can help I would greatly appreciate it, a corporate address will be nice. The only thing I found is an address for payment.

02-09-2007, 08:31 PM	#1 (permalink)
shawnwmodel Registered User Join Date: Sep 2004 Posts: 25	See today's most popular deals at » Credit Card Scam By Chase/Amazon I never thought I would be the one to complain about anything, "just follow the rules and everything will be alright". People who have an Amazon credit card issued by Chase/Visa beware of the SCAM by this credit card company. In July I got hit with an "Over Limit Fee", something that has never happened before with any other of my credit cards, I called them up spoken with a young lady and ask her to deny payments that put me over the limit my credit so I won't get hit with the fee again, as she went on to do this she told me that this option was not automatic and credit card holders needed to call in to have this "deny of payment when over the limit" option, good thing I called... Well... you guys guessed it, I got hit with a late fee 7 months later (I found out today) because I over charged. I thought that was not possible since I called 7 months earlier to have this option put in. After 2 reps, one named Mark, that told me to pay up and call another time because HE CAN'T FIND ANY RECORDS of my transactions that included over limit fees, and then Sandra who transfer me to the account manager. After I explain my situation to the account manager Sam Smith from the Springfield Missouri branch, he told me that my finance charges put me through the limit. I went on to explain to him that even with finance charges I would be $10 shy of the limit, SO HE STUMBLED A LITTLE WITH HIS WORDS, and then said that he would not waive the fee, since it over charged there is nothing he can do, he goes on to explain that they do not hold back customers back form their purchases... But ladies and gentlemen keep in mind that 7 months before I asked, was offered and took the option of denying my payment when my credit card reaches or goes beyond my credit. My last few sentences to him was, wow, American Express, Discover never did this, the account manager fired back and said, " WE ARE NOT AMERICAN EXPRESS!". "Of course you're not, you don't provide the services that they do". So how does a credit card company like this get away with this type of fraud?! They tell you one thing and do another just to make a couple of dollars. How can anyone trust this credit card company when they are not credible in what they tell you? Unfortunately they can't or refuses to answer that, maybe someone can help. If anyone can help I would greatly appreciate it, a corporate address will be nice. The only thing I found is an address for payment.