Quote:
Originally Posted by Peter Cornstalk  I don't see anywhere on their TERMS that payment will be funded immediately if the package is late... as a matter of fact they make no delivery guarantees, they only state a delivery scheduale So waiting a couple of days is no big deal. If it is on a credit card, they don't have your money really.
Your trying to make a mountain out of a mole hill.  |
We are not talking about a late shipment. We are talking about a LOST one.
If it is on a credit card, yes they have the cash as soon as they run it the next business day. So yes they do have it REALLY. Just by using a CC YOU have more power to FORCE a refund if they do not step up and do the right thing. IE a charge back.
We are not blowing anything out of proportion, you still want to blame others not NE... or what they SHOULD do if things like this happen. At least try to keep up on what others are discussing...
And a note on shipping times...
FedEx and UPS have a maximum time frame of 3-5 working days on GROUND deliveries. Others, it clearly says, 3 day, 2 day or overnight. So if you pay for say 2nd day, and it takes 7 working days to get, something is wrong. If something is not delivered as stated, I call at the end of the delivery day to see where it is.
That is nothing special for a customer (3rd party or not) to want to know where their stuff is not there when it is supposed to be. And if the carrier says, we do not know, that is when the retailer needs to be informed so things can start to happen for it to be corrected.