Like some others, I have used Newegg MANY MANY times.
If your order goes through without problems, you'll be satisfied.
If your experience is like my current one, you may want to consider another retailer.
I ordered an new Samsung flat panel monitor with 3 day shipping. My order was promptly LOST! All I could get from Newegg was UPS 'Billing information received'.
Called Newegg on third day (still no tracking data on Newegg or UPS) and got hold of pleasant person who promptly blew me off, said 'Wait another 48 hours'. So I waited another day.
Day 4 checked tracking, still lost. I went on line chat method this time (at least had a copy of the conversation). Nice enough rep placed an internal order to replace my LOST monitor and told me thanks.
Day 5 checked tracking, still lost. Replacement order still in step 1 (the rep didn't mention any DELAYS!! Went on line chat again, new guy says 3 to 5 business day delay on replacement order processing. Okay, I'm now 5 days into a guaranteed 3 day shipping. Asked new guy for options. He suggests canceling the replacement order, I place a new order (old order is still lost) and the rep tells me that he 'Requested a refund for my 'lost' order'. Whew! Think things are better NOT!
Day 6, new monitor arrives (rush, next day shipping). I'm a happy guy.... NOT! No credit to my account for the 'lost' monitor! Well maybe I'll have to wait, all too true.
Day 7, lost monitor shows up on my porch! TROUBLE REALLY BEGINS!!! Contact newegg on line again to return 'lost' monitor. Nice enough rep emails me an RMA (fair enough) but does not include shipping (I didn't notice until I had concluded the on line chat).
Sooo contacted newegg AGAIN, nice enough rep says will credit my acount $15 for shipping, okay, I ship the monitor back to newegg.
STILL NO CREDIT TO MY ACCOUNT FOR THE MONITOR OR SHIPPING!!
BE VERY AFRAID IF YOU HAVE A LOST ORDER WITH NEWEGG!!!!!
Sorry for the long post, just needed to vent.