Quote:
Originally Posted by Peter Cornstalk  People are not perfect... if you get upset over that, I would hate to what happened if they left out your fries at Burger King. 
It was most likely the PayPal system that caused the problem in the first place... they don't have a perfect system either. |
did you even read that reply?
A a paypal rep said they never received a bill for the parts. That to me says it is a newegg effup, not paypal. Paypal would have paid had they ever gotten a bill to pay...
And yes having to call just to find out what is up with your order after a WEEK just to find out it was canceled is bad. You would have thought their 'Customer is #1' service would have called him the business day it was about to be canceled and informed him about the situation.
Exactly why are you in all these threads about newegg trying in earnest to defend them and make it look like it was someone other than neweggs fault?
And to that poster, I too have had MUCH MUCH better luck with TD.
I dealt with N/E over a 6-7 month period in late '03-'04 when I was still in school. A few of the guys at school recommended them, but said just hope you don't have an issue, or else it will be a pain. Well that was exactly what it was.
In my dealings with TD I have never had to speak to a manager to get something resolved on the first call the first time. Usually in under 10-15 minutes I have my RMA and can be assured that things will go smoothly.