Quote:
Originally Posted by Admin RR  All survey responses carry the same weight. There is no "weighting" going on whatsoever. It is simple math.
If a customer answers "Very Dissatisfied", you get 0 points. If a customer answers "Very Satisfied", you get 4 points. The reponses inbetween those get 1, 2, or 3 points. Your rating is (points received / points possible)*10. This is a simple average. There is no weighting. |
I have to chime in here on this:
I am not arguing your simple system here RR. Don't misunderstand me in my next sentence!
But one thing that has always kind of bugged me about RR is that a really bad negative review from someone seems to hardly make a dent in their overall rating. 9.56 rating? I have a bad experience, post it, their rating is now... 9.55!? I was hoping to see more of a dent!
I only post this as Shawn is insinuating that negs are somehow weighed higher than positives... In all my yrs of looking at RR, that has never been my experience.
To even imply that negs are weighed is absolutely laughable to me...
To continue to argue it lets me know that Monarch is certainly a company to avoid...
"we only appear to have unfair business practices as RR unfairly weighs our negative reviews" is such an utter crock...
Shawn, FWIW, I stopped posting any reviews on RR as posting negs seemed to have no effect on their ratings, so why bother? How many ppl actually bother to look through ratings AND the reviews, review by review? So I don't take my time anymore.
PUT SIMPLER: NEGS IN NO WAY HAVE THE ADVERSE AFFECT ON A RATING THAT SOME WOULD WISH TO IMPLY...
Judging by posts from Monarch ppl on multiple forums that I have seen these last few hrs, their
PR campaign would best be handled if they'd just learn to STFU already...
Lastly, for the RR admin: RR's system works fairly, don't think I am saying otherwise. But if a place has AWFUL rating, i don't want to post a positive and wonder if it will influence someone to try them when it looks like they should be avoided and I got lucky. If their rating is good, why post a bad that won't be noticed and apparently is not the norm at all? if I want to rant about my service, and the place has a great rating, it lets me know I had better try again to handle with them before posting something highly negative on RR and looking like a fool to those who deal with that retailer regularly...
Oh, lastly lastly: I believe Shawn said something about ppl only say something when they have a bad experience. If that's the case, and negs are weighed more than pos, why do so many retailers have such great ratings here on RR?
Or are you saying that RR is biased in some way to only certain retailers!?
STFU! 