ResellerRatings Store Ratings - View Single Post - Alienware 7700m has anybody tried it? I want to know if it is worth buying.

johnnyis42 · 07-22-2005, 08:27 AM

ok, you posted in this forum, but did you post in the part of this site that the retailers actually look at?

it's funny, because alienware is the company that drove me to this site in the first place. i had a problem, and as soon as i rated them low on here with an explanation, and the site ops posted it (that's the difference betweent he forums and the "real" reseller ratings part of the site, you have to prove your case to them, whereas here you can put whatever you want and no one checks the facts).

what i have found in dealing with alienware is that if you call them and the first person you talk to doesn't take car eof you, hang up and call back.

this strategy worked in getting my broke DVD/cd-rw combo replaced for free when i was ready to just drop the cash to buy a new one. the first guy i talked to was cool, but i had to call them back while i tried their suggestion (which i knew woldn't work). the guy i called next was a total retard, and essentially lied to me, though i beleive it was unknowingly because i don't think he was all that computer savey and didn't know what he was talking about at all. got off the phone with him and called back, the last guy was awesome, really did know what he was doing, and was ready to do the RMA until the guy who handles that told him that i had to re-install windows to see if that fixed the problem before they would OK the RMA. 1 hour later i called back (this was a saturday) and by tuesday i had my new DVD/CD-RW drive, plus a packing lable for the return shipment (western digital doesn't even provide me with that when i RMA a drive to them).

honestly, i have seen or heard of a bad experience with every single laptop make and model. in my line of work, i have seen some very interesting ways to break computers, and some interesting ways for computers to fail. the only laptop i would swear to people not to buy is an HP/Compaq, because those are truely cheaply made.

i couldn't say don't buy/buy any brand because you have to know when buying a laptop there is an inherent risk involved, and if you expect to never be without it because it needs servicing, you are living in a dream fantasy world. my example is Best Buy's product replacement program that you pay extra for, which requires you to have to bring back the laptop no less than 3 times, where it has to be sent back to the manufacturer for repairs, and on the 4th time you bring it in for some problem like that, then and only then will they replace it with a new one. your only other option is to exchange it, and incur a retocking fee, unless you're a really good negotiator.

07-22-2005, 08:27 AM	#9 (permalink)
johnnyis42 Registered User Join Date: Aug 2004 Posts: 307	ok, you posted in this forum, but did you post in the part of this site that the retailers actually look at? it's funny, because alienware is the company that drove me to this site in the first place. i had a problem, and as soon as i rated them low on here with an explanation, and the site ops posted it (that's the difference betweent he forums and the "real" reseller ratings part of the site, you have to prove your case to them, whereas here you can put whatever you want and no one checks the facts). what i have found in dealing with alienware is that if you call them and the first person you talk to doesn't take car eof you, hang up and call back. this strategy worked in getting my broke DVD/cd-rw combo replaced for free when i was ready to just drop the cash to buy a new one. the first guy i talked to was cool, but i had to call them back while i tried their suggestion (which i knew woldn't work). the guy i called next was a total retard, and essentially lied to me, though i beleive it was unknowingly because i don't think he was all that computer savey and didn't know what he was talking about at all. got off the phone with him and called back, the last guy was awesome, really did know what he was doing, and was ready to do the RMA until the guy who handles that told him that i had to re-install windows to see if that fixed the problem before they would OK the RMA. 1 hour later i called back (this was a saturday) and by tuesday i had my new DVD/CD-RW drive, plus a packing lable for the return shipment (western digital doesn't even provide me with that when i RMA a drive to them). honestly, i have seen or heard of a bad experience with every single laptop make and model. in my line of work, i have seen some very interesting ways to break computers, and some interesting ways for computers to fail. the only laptop i would swear to people not to buy is an HP/Compaq, because those are truely cheaply made. i couldn't say don't buy/buy any brand because you have to know when buying a laptop there is an inherent risk involved, and if you expect to never be without it because it needs servicing, you are living in a dream fantasy world. my example is Best Buy's product replacement program that you pay extra for, which requires you to have to bring back the laptop no less than 3 times, where it has to be sent back to the manufacturer for repairs, and on the 4th time you bring it in for some problem like that, then and only then will they replace it with a new one. your only other option is to exchange it, and incur a retocking fee, unless you're a really good negotiator.