ResellerRatings Store Ratings - View Single Post - Best Buy;CLASS ACTION LAWSUIT;Cell Phone Replacement Program

shareef777 · 11-26-2004, 05:27 PM

On December 1 of 2003 I replaced my 8200 with a 4500 (paid the difference) under the advice of the Best Buy store employee. On July 7 of this year I replaced my blue VM4500 with a silver one because the old one wouldn't boot up any more. This current one will not accept a software update that Sprint tried to give it. Best Buy, after 3 hours on the phone, offered to send a replacement but I was forced into giving them my credit card information. Also, this time around I couldn't upgrade the phone, or even pick the color. They told me the would ship the closest possible match that they had and would send it to me. I'm assuming they're taking only the price into consideration, as the employees didn't understand anything about ReadyLink, PictureMail, VideoMail, or SMS. I'm awaiting the new replacement phone and will update with what I got.

-Shareef

11-26-2004, 05:27 PM	#2 (permalink)
shareef777 Registered User Join Date: Nov 2004 Posts: 3	See today's most popular deals at » 3rd VM4500 for me On December 1 of 2003 I replaced my 8200 with a 4500 (paid the difference) under the advice of the Best Buy store employee. On July 7 of this year I replaced my blue VM4500 with a silver one because the old one wouldn't boot up any more. This current one will not accept a software update that Sprint tried to give it. Best Buy, after 3 hours on the phone, offered to send a replacement but I was forced into giving them my credit card information. Also, this time around I couldn't upgrade the phone, or even pick the color. They told me the would ship the closest possible match that they had and would send it to me. I'm assuming they're taking only the price into consideration, as the employees didn't understand anything about ReadyLink, PictureMail, VideoMail, or SMS. I'm awaiting the new replacement phone and will update with what I got. -Shareef