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| Customer
Satisfaction |
| Six-Month Rating:
8.33
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Six-Month Reviews: | 3 | | | Lifetime
Reviews: | 44 |
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Lifetime Rating:
5.51 |
Average
Store: 8.03
High Average: 9.49
Low Average: 3.88 |
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8.33 |
Pricing of Products and Services |
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6.67 |
Likelihood of Future Purchases |
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5.00 |
Shipping and Packaging |
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6.67 |
Customer Service |
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0.00 |
Return or Replacement |
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This merchant has fewer than 20 reviews in the past 6
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11/16/08 7:13 PM
I love their computers. Looks really fashionable and very sleek :-) Fast delivery and very helpful website to help you make the purchase.
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| Neither Satisfied nor Dissatisfied |
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| Reviewer: | tag4ever
(6) | | User
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11/2/08 11:00 AM
Good products, horrible support! Unfortunately, their cust serv and tech supp are both pathetic. their products aren't too bad, look good, great prices, but when i calld them about something as simple as i need the original boot CD, they reacted like i was speaking another language. they really just weren't sure what i was referring to and had me running through hoops and hurdle before i finally just lost it.
of course i was escalted 5 times before finally someone in the US could answer my question. :-(
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8/2/08 10:22 PM
Fast Shipping. Good priced. The laptop is directly shipped from Shanghai, China. It took me 2 weeks from the day I ordered it till I received it.
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| Reviewer: | pepe0001
(1) | | User
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2/26/08 1:52 PM
I attempted to order a PC using both HP's credit line and a credit card. Apparently you cannot split up the payment for the PC that way so I used HP's credit line to pay for the monitor, extended warranty and accessories.
The sales person I talked to found my shopping cart quickly and made for an easy purchase. The products shipped almost right away.
---Update 03/13/2008
I rceived the HP d4999t by FedEx fairly quickly. It was shipped 1 day before their stated expected ship date. It took them 4 day to build my machine. It arrived in good condition and padded well.
Unfortunately, the 15-in-one media card reader wasn't working so I opened up the tower and checked the connection on the motherboard. It seemed ok, but I removed it and put it back firmly. Works well now, so I have no complaints about that.
I ordered a pocket media drive thinking the tower had a bay for it. Not so. This was the only model that didn't come with one. I returned it for a refund and am waiting for that to go through.
Would be nice if I could specify that I wanted an empty partition on the hard drive when making my order . After creating restore disks on DVD I had to use GParted to shrink down the partition and install Ubuntu.
So far my new Vista Ultimate x64/Ubuntu x64 PC is working great. Plays games, process video editing, and runs ArcInfo without any problems.
--Update 03/20/2008--
Encountered issue that should be made known...
I purchased the HP 22" monitor (w2207h) which has one HDMI & one VGA inputs. it's native resolution is 1680 x 1050, less than 1080p, so do not set it to that or you'll have a blurry screen. I would recommend the 24" monitor for use as an HDTV alternative (1920 x 1200 & only a couple hundred dollars more).This review was modified by its author, pepe0001, on
3/20/08 2:56 PM.
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1/8/08 12:13 AM
First I ordered a notebook dv9500z through web. I received my notebook within the date given as 'built by'. I saw a upgraded version of notebook within few days in almost same price. So I returned current one and ordered new one. Though I had to talk to customer representative for like 40min, but every thing completed smoothly.
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| Reviewer: | MKPA
(1) | | User
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11/4/07 4:35 PM
Ordered a custom M9000T desktop online. Added the 2 Year warranty, added to cart and paid. Was told on 10/27 it would be built on 11/6. Received the extended warranty paperwork first on 10/30. Checked my order status early on 2 November. Glad I did as it was scheduled to be delivered that day. NO COMPLAINT.
Then I tried to activate the warranty. Told me the warranty was invalid for the multimedia center. WHAT? Then why did HP offer it on the build screen? Called customer support. HORRIBLE. First person disconneted me after I stated I had a problem activating the warranty on line. JUST HUNG UP ON ME!, Second person forwarded me to laptop technical support who forwarded me to technnical support I guess desktop, who forwarded me to customer service... Who wants me to fax them a copy of all my invoices. I would but the HP all in one printer has a glitch. It won't scan using Vista drivers. Used the HP Support link for the old HP all in one printer. YES there is a problem it said. Told me how to fix it by going to start/all programs/fax and scanners and manually scanning. EXCEPT the version of Vista they supplied me does not have a fax and scan folder. So now I'm thinking "Is my software corrupted too?" 2 grand worth of problems that aren't warranted....Will update this post as required. Have to rebuild the home office to put another companies computer in so I can scan and send the documents to HP. I'm thinking I should use the 30 day money back. Cause it ain't getting any easier.
Oh and now the sound card is glitching and the printer just ate a spool and won't spit it out.. won't delete it! I can't even clear it off using the printer delete...Don't know what I dislike more The Company or the Software. Shoulda stayed with XP and the old computer.
NOT HAPPY AT ALL AT THIS POINT
OK RE: The relatively new All in One. Got rid of the spool by doing a hardware diagnostic scan via VISTA. Cool. Cleared the spool so I could print my invoice page. T
HEN a idea hit me.
Used the Adobe Photshop to initiate the scanner. PDF of all paperwork is at HP.
Still I imagine that most customers would be boxing it up for return about now
I have decided I'm getting my moneys worth no matter what.
I'm stubborn like that. It's getting easier but HP is still not out of the woods with both the warranty and MOSTLY HORRIBLE *CUSTOMER SERVICE.
(*Exception being the lady who finally got me to customer service and a valid email address for resolution.)
6 Nov HP is now totally messed up.
A computer company whose ONLINE warranty registration is "Experiencing Difficulties"
Their solution?
MAIL IN THE HARD COPY OF THE TWO WARRANTY REGISTRATION.. Which has to be mailed today to make the "Must be returned to HP with(all fields filled in)to be eligible for service"
What is wrong with these people? A COMPUTER COMPANY WITH COMPUTER PROBLEMS?
So now after all the info they require is sitting on thier desk. Every single piece of information was sent to them in PDF which they acknowlege they have.
And I have to mail them a three by five card that they are gonna throw into a file cabinet or waste basket.
DOES THE CEO KNOW HE'S IN CHARGE OF A BUNCH OF RUN AMOK ASYLUM ESCAPEES? simply amazing four days and this is the best it gets? Mail in a card that might or might not be honored with no idea if they will ever tell me my $169.99 dollar warranty was a failed bait and switch or an unrefunded mistake on their part.
7 Nov. Sent in jpegs of the documents this time rather than the requested pdf after I received an email saying they could not read my fax? I hope not as I did not send a fax (THE DISADVANTAGES OF A "CUT AND PASTE" SUPPORT STAFF I GUESS) Got an email saying my 2 year warranty is in effect and billed my credit card. ? two years started from date of order so it's technically a one year eleven month and three week warranty. Hey just my point of view. the computer is working fine as with any new OS it is a smooth learning curve so far. Just some old device drivers have to be hunted down or worked around.
This review was modified by its author, MKPA, on
11/7/07 11:05 AM.
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8/9/07 6:29 PM
I ordered a laptop and printer from the HP website on Tuesday 8/7. The order was declined. I checked my bank - no problems with my credit card (I pay it off every month). I called HP - the service rep couldn't tell me why the order was declined and said I should call back the next day. I called the next morning and this rep said he "couldn't pull up the order in the system he needed". He was apologetic and said I should call back later. I called again the next day and a female rep refused to give me any info. I asked to speak to a supervisor & was placed on hold, then dropped. If this is how HP treats prospective customers trying to order their products, I can only imagine how bad their technical service must be. I strongly recommend going elsewhere for computer purchases.
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