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| Customer
Satisfaction |
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7.98
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Six-Month Reviews: | 94 | | | Lifetime
Reviews: | 1568 |
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Lifetime Rating:
7.55 |
Average
Store: 7.80
High Average: 9.36
Low Average: 3.27 |
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7.80 |
Pricing of Products and Services |
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7.93 |
Likelihood of Future Purchases |
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7.28 |
Shipping and Packaging |
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7.53 |
Customer Service |
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7.41 |
Return or Replacement |
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address:
1890 Ord Way
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customer
support email:
servicegeek@geeks.com
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phone:
(760) 726-7700
customer
support:
(760) 726-7700
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business
hours (est):
Mon - Thurs 7:00am - 5:00pm PT
FAX:
760-726-7723
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Visa
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American
Express |
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Discover |
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Money
Order |
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COD |
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Personal
Check |
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Wire
Transfer |
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UPS
Ground |
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Priority
Next Day |
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Standard
Next Day |
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International |
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2-3 Day Delivery |
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Online
Ordering |
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Online
Order Tracking |
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Secure
Order Processing |
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Require
User Registration |
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Guaranteed
Security |
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International
Orders |
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Customer
Info. Confidential |
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Customer
Support |
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RMA
Required |
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8/25/08 11:10 AM
Excellent service & quality products.
The item was delivered even sooner that I had expected.
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8/24/08 10:43 AM
My computer came pronto. I was anxious to get it up and going for my husband. Everything seemed to be going well, until after the installation of the software. I got the blue screen of death, and that's literally what it was. Death! I called the manufacturer to see if there was a fix for the problem. He had me try something, and when that didn't work, he said it was a computer problem. He suggested I call the place where I bought the computer.
I did, and Geeks was trying to be very accomodating. They offered a refund, but what I wanted was a replacement. Since the item was shipped from the manufacturer, they don't have any on hand. So, now I have to wait until Monday to contact the manufacturer to see what can be done. It looks like I'm going to have to pay for the shipping to get it there, which doesn't seem to me like I should have to, but if I don't, I won't have a working computer.
I will have to update this sometime during the week to let you know what happened.
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8/21/08 2:26 PM
I ordered an IPAQ 3650. It arrived without manual and without CD. I was told that I could send the item back and would be reimbursed for the item and for the expense of shipping it back. I found the software on the internet and decided to keep the item. I next discovered that the battery would not hold a charge, so I called technical support. I was told to ship back the item and I would get a replacement. I just was informed that there was no replacement, so I was reimbursed the cost of the unit, but shipping the item back to them will not be reimbursed. Make sure you really want the item when you buy it, and are willing to pay for shipping it back when you find out it's broken.
Computer Geeks was very quick to resolve the matter. Within 24 hours I received an apology and a refund for shipping. Thank you Computer Geeks.
Final note: 24 hours after I was told I could not get a replacement, I found an identical pocket pc for sale on their website - $ 20 more expensive. I can't help but feel that they replaced my battery and then put it back on sale - with the expensive to fix it included in the price.This review was modified by its author, robertin, on
8/26/08 3:58 PM.
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8/22/08 3:53 PM
Dear Customer,
It was a pleasure helping you get this matter resolved. Per our conversation you will be receiving your shipping refund back shortly. Geeks.com looks forward to earning your future business.
Please contact Kristopher at 760-726-7700 (dial 263 immediately) or by email at Kristopher@geeks.com so that we can be sure to resolve this concern. We greatly appreciate your patience and understanding.
Thank you,
Geeks.com
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Geeks.com / Computer Geeks.com
Geeks
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8/18/08 9:55 PM
Purchased an mp3 touch screen player, the proceess was quick and I received my defective mp3 player very fast.
Customer service was helpful and most of my money was credited to my card, -$7.00 for shipping cost.
The product was an open item (purchased new)
Some parts were loose and unprotected, (the mp3 player and other chock sensitive parts were sufficiently protected, (loose items in the box were not chock sensitive)
The unit was defective and only a few functions were operational, the touch screen did not respond to most commands.
It seems that the rule is, when the custumer receives a defective product, even when the item was not in accordance with the purchase agreement, the customer must pay for the shipping cost one way.
$7.00 It's not much, but it put's blame on the customer, it makes the difference between costomer service and good customer service.
I suppose that the lesson here is that the customer must take a chance when placing an order at geeks.com
P.S. took the time to write this review for the principal not the money.
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8/20/08 1:39 PM
Dear Customer,
Geeks.com is sorry to hear that the product you had received was defective. We would like to help you out get this matter resolved to the fullest.
Please contact Kristopher at 760-726-7700 (dial 263 immediately) or by email at Kristopher@geeks.com. We greatly appreciate your patience and understanding.
Thank you,
Geeks.com
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Geeks.com / Computer Geeks.com
Geeks
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8/18/08 5:48 PM
i have the best service ever ,fast and every thing works
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8/17/08 1:09 PM
Very nice customer service. They paid shipping to return the item. Gave full refund. No hassles!
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8/9/08 6:02 AM
The items arrived exactly as described . Some of the items were not available at the time of payment. I received a call from Erica advising such and went to the site to choose replacements. The site is well organised, e-mail are answered quickly, calls are ver courteous, products are in excelent condition! For now I am very satisified. Will be a returning customer!
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