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| Six-Month Rating:
3.07
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Six-Month Reviews: | 48 | | | Lifetime
Reviews: | 1368 |
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Lifetime Rating:
4.14 |
Average
Store: 7.80
High Average: 9.37
Low Average: 3.33 |
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4.57 |
Pricing of Products and Services |
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3.49 |
Likelihood of Future Purchases |
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3.88 |
Shipping and Packaging |
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1.67 |
Customer Service |
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0.47 |
Return or Replacement |
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information not provided
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| Reviewer: | jonmar
(1) | | User
Rating: |  |
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8/25/08 5:03 PM
I ordered a Studio 15 laptop over the phone towards the end of July, and was given an ETA of the end of August, which was fine since I didn't need the laptop until September. Everything appeared to be going fine until I checked the order status 3 weeks later (with a week to go until the ETA) and it still said it was in pre-production. I phoned the agent who I placed the original order with and they said that a few components had been out of stock but they were in now, and the machine was being built "as we speak".
A few days before the expected delivery of the machine I received an email which pushed the ETA back two weeks. I contacted customer services immediately and asked why it was being delayed if it was supposed to have been built a week before, and asked for a more descriptive status than "in production", which she couldn't provide. She also said that the sales agents don't have access to those details, and when I asked how it was possible that I had been told exactly what components had caused a delay she merely said "no comment", no matter how I worded the question. She also answered "no comment" when I asked what the chances were of the new ETA slipping.
This isn't an interrogation, I'm a customer (paying customer since they charged my card before they had even built the machine let alone shipped it) and any attempt to get my case escalated past outsourced Indian call centres was denied.
I think everyone's heard stories about Dell and a lot of people never have problems, but believe me, if you deal with them enough you will. This was handled incredibly badly by Dell, and I eventually had to cancel the order and go elsewhere.
I then got a call a couple of days later from my original sales rep, when I told him the reason that I cancelled the order was because of the terrible service, he then tried to sell me a different laptop (?), and when I said I'd already bought a laptop from HP and didn't want to deal with Dell, he tried to sell me a printer. I don't know whether they have to sell as much as possible but if the guy had taken a couple of seconds to read the situation he'd have realised that trying to get me to buy more products would have been pointless.This review was modified by its author, jonmar, on
8/27/08 5:45 AM.
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| Reviewer: | priyankadobriyal
(1) | | User
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8/19/08 10:49 AM
This is the biggest mistake I have ever done to buy a dell laptop.
dell purchase id- 2000424742359
Order no- 371752027
i bought this Dell Inpiron 1525 on 6th july and it was shipped on 16th july. It was not even a month and on thursday the screen was not showing any icons, it was completely blacked out!!!!
I tried calling tech support and wated several hours of my talk time on cell phone. They keep connecting me to customer service and then back to tech support. Thsy are not ready to replace my laptop as acc to them the return policy applies only for 21 days. So incase anybody's laptop breaks down on 22nd day dont expect that dell is going to help!!!! Its ur money and u suffer the loss!!!! They already got the money so why should they care!!!
I suffered huge loss of work and time. me and my husband are planning to sue them asap as we are fed up with their responses. I told them that i cant trust this machine to keep my research data but they suggested me to buy an external harddrive just incase.....So they are pretty sure themselves that it may break down but they are not ready to replace it.
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8/2/08 1:59 PM
DELL HAS THE WORST CUSTOMER SERVICE IN THE BUSINESS.
I said that first, because some of you probably have thought that they must sell good parts, so they're a good company.
Well of course they sell some good parts.
The problems happen when you get a bad one, and they have their share of them!
Look through all the customer service complaints in here. There is a reason Dell's rating is so horrible in this forum. It's because of a shockingly poor attitude towards the customer.
I called up because I wanted to send a tv tuner card back.
The first person I spoke to said the system was down. Sorry.
So I called back again, and of course the system was not down, the next person looked up the account.
Now get this, what I just said there happened on three separate occasions with the same card.
Between the original rma, and repeated calls because the card was being shipped with no softare, I wound up calling perhaps 12 times or so.
You bascially hear a different story each time you call.
A sure sign that there is no integrity at Dell anymore.
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8/2/08 12:38 PM
On June 10th I opened an account with Dell in hopes of purchasing a computer. I was informed that my account was "locked" due to a problem. What is that problem? Who knows! I have tried on numerous occasions to try and get it resolved but no one can or is even willing to help. I was told first by several representatives and two managers that I would receive a "letter" explaining what was missing or wrong with my account so I could be positively identified. So I waited the thirty plus days for this letter that I was assured was coming to me in hopes of clearing this up. But as I talked to yet another "helpful" rep today I was told the letter was not coming and was not a policy of Dell Financial. So there was no way for me to find this supposed problem and do anything about it. and I was also told I could not even close my own account! I find this to be totally absurd! The lack of customer service I have received from Dell is at a level I have never experienced nor do I wish to have the pleasure again! My wife and I purchased two computers in April (paid cash) and had planned to buy additional units. We still plan on buying additional units, just not from Dell. I will also make it my personal mission to tell of my experience to "EVERYONE" I come into contact with! Including my ex-wife in Oklahoma who DEll called looking for me. I was divorced in 1997 and have no earthly idea where Dell Financial got the number! This was a complete invasion of my privacy and highly illegal to let my ex-wife know of my financial endeavors! Instead of Dell Financial it should be called Dell Futility because that is what this whole experience has been for me.
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7/18/08 9:02 PM
Very disappointed with the Dell Inspiron 1525 ,
Prob 1. My system EVEN when SHUTTED DOWN the power gets consumed. Switch on the laptop after a week it shows 91% Available (plugged in, not charging)
Prob 2. plugged in, not charging, remove the adapter plug from system and plugin, a couple of times, it starts charging.
Reported this to Dell support on 06/16 today its 07/18 -- Still not resolved. I think I made a mistake by purchaseing DELL, its HELL
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7/17/08 3:37 PM
I recently had a horrible experience purchasing from Dell. The item in question was a Canon digital camera. Upon checkout, a message was displayed, promoting the use of a Dell Preferred Account. If I used my DPA as the payment method, I would receive 3% off of my total. I chose this and submitted my order. Checking my order status online the next day, I see that the 3% discount was not applied despite having the purchased posted to my Dell Preferred Account. It was at this time I made my initial inquiry via email. The response was that I would have to call customer support. This is where the fun began... After being bounced around between different depts. and call centers in both India and Texas (six customer service reps so far), I finally get a straight answer from someone: In order to apply the 3% discount, they would have to cancel my order and create a new one, which would of course, change my estimated ship and delivery dates. This was most unacceptable as the camera was purchased in anticipation of an upcoming vacation. I told them that would not be acceptable, and that I would need to make a complaint. The customer service rep (#6) politely complied and transferred me yet again. On hold for a while this time. Finally, I get to rep #7, who asks for my order number and transfers me yet again. Ok, now I'm finally talking to the 8th person since my initial call (9 if you count the email respondant) I explain everything quite clearly, that's I've spoken to multiple people and that having my order canceled in order to receive the discount as advertised was not feasible. I asked this individual, that I would like some compensation, a coupon code for a future purchase or something similar, to make up for not apply to discount as it should have been, and for having me transferred so many times just to get a straight answer. The rep said this was not possible, I made the statement "Why not, it should be" and it was then that she refused to answer me. The call was not disconnected (by the way, that happened earlier in this escapade), she just refused to assist me any further. I finally had to hang up, leaving me in a very sour mood.
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| Reviewer: | opaliy
(9) | | User
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7/11/08 8:37 AM
I had good experience with Dell.com. Needed to purchase a case and because I had some Dell dollars from a previous desktop purchase promotion, went with Dell. Prices for their accessories are OK, not the cheapest but in line with other online vendors. Case arrived promptly, but was missing the cpu air guide (not in the box, manufacturer's mistake). contacted customer service by e-mail, they replied next day and shipped me a replacement case. Everything went smoothly and customer service was very responsive. Note that I bought this through Dell EPP program, customer service might be less efficient for Dell home. Overall, I was pretty satisfied with the purchase and with the customer service.
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