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| Customer
Satisfaction |
| Six-Month Rating:
1.40
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Six-Month Reviews: | 25 | | | Lifetime
Reviews: | 616 |
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Lifetime Rating:
1.94 |
Average
Store: 8.03
High Average: 9.49
Low Average: 3.88 |
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3.96 |
Pricing of Products and Services |
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2.10 |
Likelihood of Future Purchases |
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1.83 |
Shipping and Packaging |
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0.83 |
Customer Service |
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1.41 |
Return or Replacement |
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11/30/08 7:57 PM
A time ago I remember doing case studies in college on Best Buy's customer service and strategy. Well, I must say I am extremely disappointed with their customer service/policies. I purchased a $600 camera from a sales rep that sold me a lousy quality camera. I took it back to the store less than 15 hours later to exchange for a better camera to find out that I was to be charged $82 to restock the darn thing (15% restocking fee). I wanted to exchange for another camera that received better online reviews (the one I was actually going to buy, but the sales rep persuaded me otherwise). Even with the exchange they were charging me the fee. This is absolutely absurd - the camera was returned perfectly in just hours later and I had to pay for this fee. No one even told me about the fee when I purchased it - should have read the fine print on the back of the receipt. Anyway, I will never buy from Best Buy again. I will always buy from Amazon since they do not charge these type of fees hours after purchasing the product. You will never see me in a Best Buy store again!!!!!!!!!!!
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11/25/08 12:19 PM
Bait and switch, plain and simple. They advertised a laptop package (HP G50 140NR and Canon 3-in-1 printer) for $279.99. It did say in stores only, so I checked my store availability, printed out the ad, and went there. When I got there, I was told that they are not honoring that price, but I could purchase the same laptop, no printer for $600. I got no resolution through the salesman, manager, or 800 number. When I returned home, I looked up "Best buy not honoring" on Google. I guess it turns out they do this alot!
I've filed a complaint with my local BBB. Not that it will help. But this is the 3rd time they've done this to me! Horrible business practice!
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11/8/08 10:23 PM
I own a custom made laptop that would not start up. I did not buy it at Best Buy and it is out of warranty. I took it to Best Buy for repair on the 2nd of November 2008, and they said they charge $75.00 up front for a diagnostic. I told them that it was the motherboard, but they said they have to do their own diagnostic. It was supposed to take ten hours. Two days later they still could not tell me what was wrong. They "Thought" it was the mother board. They provided no printout or written proof of a diagnostic, they charged me $75.00, and then they told me they could not repair my computer. The person behind the counter ("Cory") even said that I should just "Throw your computer in the street and buy another one". They charged $75.00 to my credit card and gave me nothing in return but an invoice. They had the wrong computer on the invoice. The computer on the invoice is an Acer, and mine is a custom made Hypersonic PC. No one at the store was any help, and I emailed Best Buy customer service. They refused my request for a refund, and said they would address my concerns to management. I have since found a small computer repair shop that is repairing my laptop with no issues.
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11/7/08 9:59 AM
Megan was very helpul! I will again at this store
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11/2/08 11:07 PM
BEST BUY MORE LIKE WORST BUY!
I have just had the worst experience with Best Buy ever! Here are the basics I learned about Best Buy through this horrible ordeal:
1) They only care about money
2) The make customer service so terrible it motivates you to buy a warranty so they can make more money
3) They make customer service so bad you get fed up and don't get what you deserve so they make more money
Bottom line this is a company that has truly abandoned the "customer is always right" so they can make more money.
Please for your own sanity DO NOT EVER buy anything from Best Buy. They should change the name to WORST BUY!
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10/12/08 11:56 PM
Tis true. They do totally suck. After I bought a faulty camera from my local store. I returned it for replacement. They made me argue with them for ages for before replacing the camera. What a bunch of duche-bags!
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| Reviewer: | rastaraj191069
(1) |
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10/9/08 11:31 AM
NEVER NEVER NEVER BUY appliances from this crappy store. I purchased my washer dryer and paid $70 for installation and deliver. They came to install and said can't install gas dryer. I had to buy that for $134 on top of that. when the other guys came to install they charged me $75 for the gas connector. 300 freakin dollars for installation of washer and dryer. I spent hours with best buy and no one told me that i will end up paying $300 for this. I could have bought from Lowes with free delivery and isntallation. My mistake I got scammed into the 15% discount. STAY AWAY FROM THIS STORE. SCAMMERS SCAMMERS
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