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| Customer
Satisfaction |
| Six-Month Rating:
6.70
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Six-Month Reviews: | 28 | | | Lifetime
Reviews: | 846 |
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Lifetime Rating:
5.90 |
Average
Store: 8.03
High Average: 9.49
Low Average: 3.88 |
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7.50 |
Pricing of Products and Services |
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6.79 |
Likelihood of Future Purchases |
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7.21 |
Shipping and Packaging |
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5.36 |
Customer Service |
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1.67 |
Return or Replacement |
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Visa
/ Mastercard |
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American
Express |
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Discover |
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Money
Order |
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COD |
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Personal
Check |
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Wire
Transfer |
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UPS
Ground |
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Priority
Next Day |
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Standard
Next Day |
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International |
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2-3 Day Delivery |
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Online
Ordering |
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Online
Order Tracking |
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Secure
Order Processing |
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Require
User Registration |
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Guaranteed
Security |
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International
Orders |
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Customer
Info. Confidential |
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Customer
Support |
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RMA
Required |
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11/30/08 10:53 PM
Disappointed. They don't honor orders. Just send me email saying that 'due to overwhelming demand' they cancell it. No real explanation.
Makes me upset wasting my time ordering and then nothing..
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| Reviewer: | oneatlantaguy
(1) |
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11/30/08 10:58 AM
Ordered 2 TVs online. Both were available and in stock. I was given the choice of having them shipped for free or picking up at a local store. I chose the latter. Then, received an email at a later time that the local store did not have one of them in stock, giving me ONLY the option of canceling my order. By now, the online stock was out, and the local store won't honor the previous price when they do restock. They should not offer in store pickup if it is not in stock. Best Buy and Circuit City honor their prices, and give realtime stock updates. My experiences at Frys have been extremely negative in store, and this just reinforces my opinion.
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11/28/08 11:00 PM
The order got confirmed and then after a day it got cancelled. Not only me..There are Tons of Tons of people order got cancelled.
This is not only a inconviniece, this is the worst customer service that I have ever seen. Especially during thanks giving, we miss the other deals. See the entire story in the folliwng thread
http://forums.slickdeals.net/showthread.php?t=1041792&page=9
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11/28/08 7:32 AM
I ordered a Panasonic phone combo as part of their Black Friday deals. I didn't get a confirmation until 5 hrs later. Then around 6 hrs later I get a cancellation stating that they had overwhelming demand and couldn't fulfill the order. How about an ordering system that has real time inventory so we don't waste our time and effort? They offered nothing as an alternative or a wait list for the item. Very poorly handled.
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| Reviewer: | wmrwilliams
(2) |
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11/28/08 6:16 AM
Love this store,will always shop here first before other online electronics' stores. First rate all the way.
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11/15/08 2:39 AM
Rebates denied for Lexar memory purchased from Fry's.
All requirements meet. Fry's customer service refused to assist in putting pressure on the manufacturer. This seems to be a scam. I will file a complaint with the FTC and BBB.
Beware when buying from Fry's. You may be scammed out of your rebate. My recommendation is to purchase from another outlet.
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| Reviewer: | sportyinc
(9) | | User
Rating: |  |
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11/14/08 8:14 PM
I ordered some items on sale at a great price. I had trouble with the online ordering so I called their Customer Service number. They took my order over the phone promptly and courteously. Shipping for my two routers was $5.50. Very reasonable.
I received several emails informing me of each step through the process including the shipping date and tracking number.
Item arrived promptly two days later.
Great products, great service and fast shipping.
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