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| Customer
Satisfaction |
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6.14
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Six-Month Reviews: | 70 | | | Lifetime
Reviews: | 2660 |
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Lifetime Rating:
8.63 |
Average
Store: 7.80
High Average: 9.37
Low Average: 3.33 |
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6.88 |
Pricing of Products and Services |
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5.69 |
Likelihood of Future Purchases |
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5.86 |
Shipping and Packaging |
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5.18 |
Customer Service |
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4.70 |
Return or Replacement |
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address:
online store for Dvd media,momory,hardware and other computer peripherals.
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customer
support email:
support@meritline.com
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phone:
1-626-912-0668
customer
support:
1-626-854-6553
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business
hours (est):
11:30AM-8:00PM MON-FRI
CLOSED SAT
CLOSED SUN
FAX:
1-626-854-6553
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Visa
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American
Express |
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Discover |
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Money
Order |
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COD |
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Personal
Check |
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Wire
Transfer |
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UPS
Ground |
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Priority
Next Day |
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Standard
Next Day |
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International |
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2-3 Day Delivery |
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Online
Ordering |
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Online
Order Tracking |
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Secure
Order Processing |
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Require
User Registration |
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Guaranteed
Security |
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International
Orders |
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Customer
Info. Confidential |
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Customer
Support |
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RMA
Required |
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8/28/08 2:23 PM
I'm stuck with Meritline since last 2 months.
First I order a SIM Card Reader (order#2143067). Which is good for nothing. It does not read any thing. There was no instruction-manual in the package. When I tried to use it, it gave me warning: It may corrupt my SIM card. Wow! what a sincere SIM Card corrupter (instead of Reader) software/hardware.
Well! I returned this junk and paid approx $1.60 shipping and got the store credit as it was a non-refundable item.
2nd time, using the store credit, I bought an alarm clock (order#2215184), which looks good online. When it arrived, I was very thrilled to see it. Sooner I found that it had a bad alarm system.
I returned it and paid for shipping approx ($1.80).I got the store credit again.
Using the balance store credit, I bought another alarm clock (order#2268398). For my surprise, it came with Chinese instructions only (wow!! selling product in US with Chinese instructions). As soon as I put batteries in it, I found it had bad LEDs.
I gave up finally..... bought 3 products in last 2 months all were bad or defective. Lost almost all of the money (shipping back), what I paid initially. Finally, I got nothing.
Guys! stay away from them. They just sell junk stuff which are very cheap and non-functional, discarded products from Chinese stores. I guess regular dollar store stuff is better than what they sell.
I'm going to report it to BBB (not for my money, but for this bad practice) - Selling bad/cheap quality products without performing any kind of testing/validation. And then ask customers to pay for shipping for non-functional/bad products even it is not their fault.
Updated 3 hrs later:
====================
Well! finally, I got a call from them and they offered me a new clock as a gift and full refund back to my credit card. Let's see how does it go.. will update you guys!!!!!
Updated on 09/02/08:
=====================
They refunded my money what ever I paid initially. Though, I lost money what ever I paid for shipping back the bad items. To compensate, they sent me another clock as a gift.
So, finally I'd say:
Don't go by price, until you are buying a branded product. You will get what ever you paid for.
Though, thanks to their customer service for prompt response and action. But, I'm not going buy anything from them any more. It is sheer wastage of time.
-VayuThis review was modified by its author, Vayu, on
9/2/08 8:42 PM.
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8/29/08 2:01 AM
Dear Manish Gupta,
We greatly apologize for any inconvenience caused by this uncommon
situation. It is certainly not our intention for our customer to have
anything, but a pleasant experience at Meritline.com.
At your earliest convenience, please email to RMA@meritline.com for further
assistance.
Sincerely,
Meritline.com
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MeritLine / Meritstore.com
Meritline.com
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8/22/08 8:42 PM
Ordered 100pk Verbatim DVD+R printables on 8/19 via meritline.com. Paid via PayPal. Received on 8/22 via FedEx. Packaged well. Free shipping. Discs pass DVDInfo quality check at 99%+. Thorougly pleased. So much so, I orderd a second spindle tonight. Thanks!
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8/11/08 8:39 PM
Meritline has been a very efficient on line store. I will always look to them first when I need something. If they have it I know I can depend on them to get it to me in a very short time at a great price.
Every thing I have ordered has been shipped accurately and very fast.
Thanks Meritline. Top rating from me!!!!
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8/8/08 9:09 AM
Low priced and quick. Order from them all the time.
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8/3/08 2:45 AM
It's been five days and I still haven't received my order. It took them two whole days just to ship. If I knew that they were this inefficient, I would've just purchased the item from dealextreme for $2 less.
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7/28/08 2:02 PM
7 months have passed and still no rebates for the wireless usb i bought - several emails have gone unanswered. Only now when i start looking do i see that Meritline does not apparently pay thier internal rebates. Don't Bite!
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8/4/08 2:11 AM
Dear daverimmer,
Thank you for taking the time to post your informative review. We greatly apologize for any inconvenience caused by this uncommon situation, and we assure you that we would never intentionally cause for you to ever be dissatisfied with our services.
At your earliest convenience, please email to order@meritline.com for further assistance.
Sincerely,
Meritline.com |
MeritLine / Meritstore.com
Meritline.com
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7/25/08 1:24 AM
good as always. received my item fast as usual.
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