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Satisfaction |
| Six-Month Rating:
2.40
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Six-Month Reviews: | 25 | | | Lifetime
Reviews: | 427 |
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Lifetime Rating:
2.68 |
Average
Store: 7.80
High Average: 9.36
Low Average: 3.28 |
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4.20 |
Pricing of Products and Services |
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2.50 |
Likelihood of Future Purchases |
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2.92 |
Shipping and Packaging |
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1.25 |
Customer Service |
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2.12 |
Return or Replacement |
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information not provided
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| Reviewer: | assgrabber
(6) | | User
Rating: |  |
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8/28/08 12:53 PM
Very good experience with CircuitCity instore pick-up....fast and accurate.
order online & went to the store, item was ready in less than 24 minutes.
Will never shop at Bestbuy again!!!(I call it Worstbuy), bad service, greedy & pushy on selling their service plan or not gonna sell you the onsale stuff.
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| Reviewer: | richardbeasley
(2) |
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8/19/08 9:28 PM
I purchased an IBuyPower PC from Circuit City as an in store purchase, using the specification sheet that was given to me in the store. This was my only buying guide for making this purchase. I did not know that it was on the internet as I later found out, nor could I have know because I bought it at or while in the store in Richmond Virginia.
My issue it not so much with Circuit City but with IBuyPower, the people at Circuit City were very kind and helpful but this was not the case with IBuyPower.
I purchased an IBuyPower PC model GMR GAMER901EX when it arrived it was a Gigabyte GA-EG31M-S2. It was billed as a gaming PC however it is abolutely is not a gamer.
The MB is a micro board with only two slots for RAM.
The heat sink for the CPU is not made for this case.
The Case is made out of sheet metal, I am sure of this because it sliced right into my right thumb making for a bloody mess.
I received the speck sheet from the store where it stated the unit had a 400 watt power supply, it did not.
I received a speck sheet from the store saying its OS was Vista 64 bit, it is not.
The front I/O audio plug does not work
I can not play Half Life 2 on this PC
It does not have enough power to run a decent video card nor any six pin plugs. This power supply of unknown origin and I am told that it will most likely not support a better video card and to be certain not able to handle other add on like PCI cards, or extra hard drives. I did try to confirm this statement with IBuyPower but they would not reply to my questions.
I spoke with the tech support people at ATI. I asked how many watts were needed to run an ATI Radeon™ HD 4800 Series video card and they said the PC needed at least a 450 watt power supply. IbuyPower does not state on their web site the out put of there Standard Case Power Supply. If you buy one from Circuit City you have to go into the store to find the advance specification sheets, but on the other hand they aren't correct either.
When I called IBuyPower to ask a few questions, like how do I get into the BIOs, I was not allowed to speak to their primary support team. I was told that only one person troubles shots for Circuit City's PC issues. After being on hold for some time I finally got through to this tech suppor person. I told this tech support guy that the PC didn't live up to it's specifications, his reply was, they didn't recognized the specifications unless they listed them on the web site I am wondering now what web site. He refused to commiserate with any part of my disatisfactiion. His total lack of caring caused me to then expressed with more vigor why I needed to have these specification met, he again said there were no such specification, ironically, while I was holding them in my hand. Then I asked about the power supply being out of specification, he again totally repudiated my claim. I was only reading my Circuit City Specification Sheet when I bought this thing, I didn't even know about a web site, I bought it in the store and they shipped it to me. I then told him about how the case was so poorly made that the sheet metal had sliced the heck out of my thumb,not being belligerent in any regard, but to only convince him that I was not lying about anything. He then put me on hold, then after about a 45 minutes on hold, maybe longer an IBuyPower operator came on the line and ask if he could help me. When I said that nasty word, Circuit City I was told that only Mike handles Circus City PCs and that he was in a meeting at that time, and that he would not be out for at least an hour longer. I assume he didn't know this Mike guy had put me on hold over a half hour earlier.
Then there is the trouble I will have in returning this thing is also a major disadvantage too.
The CPU is a good one but we already know that
The RAM is made by Kingston and that is good value RAM
The Micro ATX motherboard is OK but dated
The only software that came with this PC is the OS Vista 32 bit, I had expected to see MS Works, as this is a nice office PC. Thank god for Open Office a free word processor that is similar to MS Word.
That said it is an excellent PC for anything other then gaming, but if you use a several applications at once like I do you need to have the option for more RAM and Vista 64 bit OS and that is what a Dual Core CPU is made for.
I like the PCs at IBuyPower assembled in China, but this one has just cut me too deeply, and wounded so that I can not buy another from them nor directly through Circuit City. I think I may just build another one from scratch so I don't have to deal with this stuff ever again, and I will not need to have a specification sheet other then the one in my head.
I am sorry Circuit City has made such a mistake in buying from these people, it seems like they may have defrauded them in some way but I am not sure of it.
Man that was too long of a review but I am not cutting a thing.
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8/11/08 9:03 AM
Update on 8/14. I was supposed to receive a call on 8/12 from the asst manager. he never called. I called today and spoke with another asst manager who said he would check on it and get right back to me today. He didn't.
I justy don't understand how they can blow me off like this.
I brought my computer in for repair to Circuit City (Valley Forge Store 711 400 West Swedesford Road, Berwyn, PA 19312) on June 27, 2008.
I had purchased a Circuit City extended warranty with my HP m8020n computer.
It is now August 11th and I still do not have my computer - nor does anyone know when it will be fixed.
And, I do not trust anyone at the Firedog desk to tell me the truth.
I was loathe to bring the computer in - and seriously considered just buying another one - because of the lies and extremely poor service I received the LAST time I brought it in.
On that occasion, I was flat-out lied to for a solid week, and then given back my still-unrepaired computer. One phone call to HP had a recovery disk sent to me and the computer worked fine for the next 11 months.
I sent TWO letters to Circuit City corporate headquarters:
Customer Service
Circuit City, Inc.
9954 Mayland Drive
Richmond, VA 23233
And neither of them were ever answered or acknowledged.
I would seriously warn anyone considering a purchase of any product at Circuit City to think about shopping elsewhere. This review was modified by its author, TimmyDick, on
8/14/08 7:07 PM.
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| Reviewer: | www2000wolfpack
(2) |
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8/7/08 7:41 PM
I recently wrote a review telling about my horrible experince with this purchase. Not on this site, but another one. Circuit City must have read the review because shortly after I've been called by a few different store managers and their corporate office. They went above and beyond to make me feel better about what has happened to me at their store. Yeah, bad things will happen sometimes. But I do appreciate the gesture and them not blowing me off as a lost customer. While I'm a bit uneasy to use their firedog service anytime soon, I have no problem remaining a customer to Circuit City.
Two Thumbs up for taking time to care. And a thanks from me for doing so.This review was modified by its author, www2000wolfpack, on
8/7/08 7:43 PM.
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| Reviewer: | Pete in New York
(1) |
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8/6/08 2:22 PM
CIRCUIT CITY’S “FIREDOG” SERVICE: DEN OF THIEVES
Several years ago, I had components for a home A/V system installed by Circuit City. Circuit City subsequently spun off its service division into a separate entity called Firedog. So, because I’d felt satisfied by Circuit City’s service in the past, I chose Firedog to handle two minor adjustments to the set-up. After reviewing Firedog’s offerings on line, on 6/6/08 I called Firedog to purchase the simplest option, called CONNECT3. But when confronted with my request, the salesman said that I should purchase the more expensive BASIC service instead. His stated reasons constituted gobbledygook to my ears, and when I politely asked him to please repeat himself, he did -- but with no more clarity than before.
Years ago, before the Giuliani administration cleaned up the Times Square district here in New York (where I live), the neighborhood was infested with what some Manhattanites called gun-in-your-back electronics stores. Independently owned and operated, they specializing in over-priced, “gray market” merchandise (much openly labeled “NOT FOR SALE IN THE U.S.A.”), and the shops were staffed by greasy-haired salesman with shifty eyes reminiscent of two olives rolling around on a plate. Highly manipulative and exquisitely skilled at playing upon customers’ emotional vulnerability, these fast-talking ne’er-do-wells had a well-deserved reputation for being a pox on the city. Strangely, though my Firedog salesman represented a reputable, national chain, everything about his demeanor screamed that I was dealing with the sleazy, gun-in-your-back type of salesman. But against my better judgment, I allowed the guy to sell me the BASIC service. The pounding breathlessness with which he processed my credit card information and swiftly terminated the call was reminiscent of the hurried footsteps of a mugger, running away with my wallet.
Two Firedog servicemen duly presented themselves at my apartment and performed the requested service -- which wound up being nothing more than turning a few switches on my already-installed equipment and explaining what to do if problems arose again. Ten minutes later, as I signed the contract acknowledging its completion, I remarked aloud that it seemed to me that CONNECT3 would have been the appropriate service package for my needs and that I felt I had been tricked into buying BASIC instead.
“Oh,” one of the men declared, “customers complain about those Firedog salesmen ALL THE TIME.”
Furious with anger, the next day I called Firedog to complain about what had been done, and the salesman openly admitted that my observation was correct. He explained that the sales staff works under strict instructions from management to try to over-sell services, and staff is even limited to exact language that is allowed with customers. Repeated entreaties to management for permission NOT to have to treat customers with such aggression had been to no avail.
In any event, he could not make an adjustment to my purchase. Instead, that had to be done by a Massachusetts-based office, where the phone number -- 800-347-3364 -- was handled by representatives devoted exclusively to Firedog services sold over the phone (as opposed to in-store or on line). It took numerous phone calls -- and long waiting periods on “hold” -- to get anyone to take action on my behalf. But eventually a conference call was set up with someone working under R.M., who is the operations manager for New York. The man queried me about exactly what the technicians had done. He then agreed that CONNECT3 -- not BASIC -- was indeed the service package that I should have been sold.
The prescribed remedy was for me to buy a CONNECT3 package (costing $155.99 including tax), and I was promised that I would then be credited the full price of the BASIC package (which had cost me $187.19 including tax). A credit subsequently did appear on my credit card statement, on 6/12/08 -- but for only $20.80.
Erroneously thinking it would be a simple matter to correct the problem, I didn’t keep track of all my subsequent calls to the Firedog office in Massachusetts. But conversations with at least a dozen customer service reps and repeated empty promises of follow-up finally led me to realize that I’d better start documenting everything -- so I’d have solid evidence of misconduct to present in Small Claims Court, which is where I inevitably seemed to be heading.
Interestingly, after each customer service rep read through the files that had been created for each of my service orders, there was NEVER any disagreement about the issue: Firedog owed me $166.39. But returning my money to me could not be done without approval from someone else -- who would NEVER grant it.
The last customer service rep I dealt with was R.S., an “elite agent” on Firedog’s so-called “G. O. Team,” whose three e-mails to Field Service Managers J.B. and M.L. never received responses. Finally I asked R.S. if I might be granted PART of the money owed to me, and he said “yes.” At his request to Circuit City’s corporate office in Virginia, a credit of $155.99 was finally issued on 7/29/08.
It is UNCONTESTED that Circuit City’s Firedog is holding on to $10.40 of my money against my will, but I assume that management figures -- correctly -- that I do not consider that amount worth pursuing in Small Claims Court. Management can pat itself on the pack with pride over the success of its theft, but Firedog’s ill-gotten gain surely was offset several times over by the salaries paid to employees who had to deal with me.
In the end, of course, EVERYONE loses in this case.
If any Circuit City or Firedog employee who reads this posting has access to his/her employer’s computer records, the accuracy of my account can be verified by looking up my orders and reading their accompanying customer service rep notes. The Order Numbers are 4488-797017 and 4478-807138.
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| Reviewer: | cyborgcyclist
(3) |
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8/6/08 12:03 PM
I ordered a tracfone on a sunday from their website which was on sale for $40 which was $10 less than everywhere else I looked. I selected free shipping, package was shipped on a monday USPS and delivered on wednesday. I think the reason it arrived so soon is because it shipped from a warehouse only about 175 miles from my house. I'm happy I got it so fast especially since they estimated I wouldn't get it for over a week.
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8/1/08 4:54 PM
COMPUTER WAS NOT RETURNED; PICKED UP AFTER SOFTWARE INSTALL/PURCHASED NETWORKING PKG; SALES CLERK RANG UP ENTIRE PURCHASE; DEDUCTED PREVIOUS PUCHASE SO ONLY 1 SALES SLIP. NOW TOLD NO PROTECTION PLAN THO I PAID FOR IT THRU 2009. RECENT REPAIR NOT COVERED; AM OUT $846. CUSTOMER SERVICE # IS A JOKE!! STORE MADE MISTAKE; I PAY?
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