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| Customer
Satisfaction |
| Six-Month Rating:
3.19
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Six-Month Reviews: | 144 | | | Lifetime
Reviews: | 3508 |
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Lifetime Rating:
4.25 |
Average
Store: 8.03
High Average: 9.49
Low Average: 3.88 |
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6.34 |
Pricing of Products and Services |
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3.04 |
Likelihood of Future Purchases |
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3.33 |
Shipping and Packaging |
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1.43 |
Customer Service |
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1.20 |
Return or Replacement |
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information not provided
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| Reviewer: | Vegas Viking
(1) |
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12/2/08 2:40 PM
sku: 206531558
description: Sandisk Sansa c250 2GB MP3 Player, ?On the fly? FM and voice recording, MicroSD? slot -Recertified
Bought this item and it came without owners manual or software. I found manual on line, but software "file not found". Tried to email buy,com/support and email wouldn't submit due to "valid receipt not entered"??? No explanation of what that means, or box available for receipt to be typed into if I had one.
Avoid buy.com No deal is good enough to put up with their incompetence...
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| Neither Satisfied nor Dissatisfied |
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| Reviewer: | radiotecha1234
(1) |
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12/2/08 8:24 AM
I ordered 2 Sansa Express mp3 players for my niece and nephew and thought that these small players would be perfect for them. I bought them refurbished and the listing on their site showed the included accessories were headphones and a lanyard. The lanyard attachment was important to me because I thought this would be a way for them not to get lost. The package showed up and it did not include the lanyard. Buy.com said I needed to contact the manufacturer and that there was nothing they could do. Inaccurate description of product sold. Buyer beware.
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11/28/08 10:39 AM
I ordered a digital picture from buy.com because there was a good price on it. I received an email with in a few days saying it had shipped and providing me a tracking number. I was unable to retrieve any tracking information on my package for 7 days. Once I do get the tracking information I see that my package is still sitting in California, and is now coming via the postal service, not the fedex as originally listed. At this point I am annoyed so I contact their company service department and politely express my dissatisfaction. Their response indicates that they shipped my package 3 days after they sent me the shipping confirmation. The message also contained an entire section on how fedex can use usps shipping but your still getting fedex shipping. Apparently they must pull this bait and switch often. This is the worst online shopping experience i have ever had, and i have gone with some pretty fly by night companies in the past to try and save a buck. This is the first company that i feel has out right lied to me and has showing no interest in resolving my dissatisfaction. If you do business with these people and have a problem, expect many canned customer service response with the intent to break your will to complain.
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11/24/08 10:39 AM
I purchased some items from buy.com and after 4 days noticed that my items were still in a process status. I called buy.com and was told my order was in some kind of conflict. I told them I knew by my receipt that there was a mistake on my address and could solve the conflict. I was told that I had to wait and there was nothing they could do. Poor customer service. I will not buy from buy.com again.
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| Reviewer: | smith47
(1) | | User
Rating: |  |
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11/23/08 6:24 PM
I'm very sure that after reading my experience you will not do business with buy.com if you haven't already. I ordered a Nokia N82 phone on 11/10/08 which was a Monday. On Thursday, customer service sent me a message saying they needed more information so they could ship the item. They requested that the credit card and driver's license of the cardholder, my mother, be scanned and printed on a form they sent. I became suspicious because, that's remedy for identity theft and so I never complied. It was the Sunday after that I read this email and asked that they cancel my order. They wrote back saying they acknowlegded the request and I was told it would take two business days for the funds to be available on the credit card. Four days passed and still nothing on the card. We had to call customer service again several times and eventually talked to a supervisor who sent the authorization to the bank to realese the funds. My mother called her bank and they told her that that it would take 30 days before the funds would be available, ridiculous. The bank explained that Buy.com is blacklisted as a company they and other's don't trust and that they are involved in gambling. They even mentioned that they have had several bad experiences with Buy.com. I personally feel that 30 days is too long, but I figure the bank has good reason for that time. The phone cost $388.99 and I honestly feel like I've lost it already.
I'm on vacation from Jamaica and intended to buy three items from Newegg.com, the phone was cheaper from Buy.com and that obviously was the only reason doing business with them. Newegg has excellent customer service and they deliver on time and I'm SO sorry I did'nt spend the extra dollars and get the phone from them instead. Furthermore, the SAME information(card # and shipping address) regarding the credit card was used for newegg and I never had a problem with my orders.
I honestly feel this company is lead buy scam artist and should be seriously investigated by the authorities. My experience along with other's clearly indicate that Buy.com should not be doing business. To avoid heartache and unnecessary anxiety....DO NOT PURCHASE ANYTHING FROM BUY.COM!!!This review was modified by its author, smith47, on
11/23/08 6:36 PM.
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| Reviewer: | jasonelmore
(4) | | User
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11/23/08 3:27 AM
This site has some good deals.. I really liked there Free shipping on a lot of Items. There shipping is great also. I do wish they saved my order history. when i went to find the invoice number for this review my order history had been erased and i had to comb through my email just to find it. Newegg.com does this too which is crap. They dont want you to return stuff so they erase your orders. Tigerdirect is the best site of them all but buy.com will probably get my buisness again due to it's low price's and free shipping on virtually everything.
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11/22/08 9:19 AM
Buy.com has taken the Biblical aphorism "do not let your left hand know what your right hand is doing" to heart.
Their customer support, tech support, and shipping support are all outsourced to different companies, so, if you have a problem with your order, the matter may remain unresolved for weeks.
On small electronics items, this seller seems to do well; however, if the order is larger than a bread box, they struggle to get it out the door. You will struggle to get someone in charge on the phone. As a result, whatever holiday/birthday you're buying for will be long passed before you receive your order.
Very, very, very dissatisfied.
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