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Satisfaction |
| Six-Month Rating:
7.70
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Six-Month Reviews: | 102 | | | Lifetime
Reviews: | 1387 |
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Lifetime Rating:
6.19 |
Average
Store: 8.03
High Average: 9.49
Low Average: 3.88 |
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7.60 |
Pricing of Products and Services |
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7.97 |
Likelihood of Future Purchases |
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7.33 |
Shipping and Packaging |
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6.73 |
Customer Service |
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7.81 |
Return or Replacement |
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12/2/08 5:11 PM
A NIGHTMARE
False advertisement, rude customer service, does not honor advertisement, Amazon.com is now just another cheesball online retailer.
End result of many many hours dealing with this issue = I will refused delivery and dispute the return shipment charges.
A loyal customer for 10 yrs will never buy anything from Amazon again.
The time spent on the phone and researching policies for shipping/returns/etc. is in the hours -
I spent hours comparing online TV shopping - discovered blogs/stories of nightmares - broken TVs delivered with no manufacturer's warranty - gave up decided to wait till prices dropped and I would by at Magnolia.
Then found the Amazon price and white glove delivery - and spent hours reviewing
Amazon site and reviews
6Ave site
Oncecall.com (Amazon vendor used on Nov 26)
The ad for free white glove service ran for multiple days (Nov 26, 27, and 28) on the same Amazon.com webpage where you buy the TV. The ad stated "When you purchase this TV from Amazon.com, it receives our special white-glove delivery service - an then goes on to explain what the white glove service is. I would only buy a TV if it came from an authorized dealer (both 6Ave and Onecall are) and was delivered with white glove = delievry people unbox and test the TV before they leave. If it's broken, defective, or missing parts they take it back right then an there.
Nov 28 - placed the order - called Amazon Sales - they confirmed I would receive the white glove delivery and that my order would have the special holiday protection return policy (20 mins on the phone)
The ad for free white glove service ran for multiple days (Nov 26, 27, and 28)
Dec 1 - received email confirming TV was shipped - estimated delivery date of Dec 4 - Dec 9 - no mention of white glove delivery in the shipment notice.
Received email confirming the TV bracket shippped - estimated delivery date of Dec 4 - Dec 9 - I would not have bought the bracket without buying the TV.
Dec 2
I called 6Ave customer service - confirmed - I am not getting the white glove delivery (15 mins)
(45 mins) Amazon Customer Service - told me they don't offer free white glove delivery from 3rd party vendors and that white glove would cost an additional $125. Amazon told me to refuse the shipment and place another order
This was unaccpetable and I requested to speak with a supervisor - I explained Amazon advertized Free White glove delivery and I had proof with a print out of the webpage at the time of purchase. I requested I be forwarded to the Amazon customer service department specializing Plasma TVs - instead the Amazon customer service rep forwarded me to 6Ave without telling me.
Jessica Vellasco of 6Ave customer service instructed me to fax the page to 6Ave customer service at: 973-467-2286, order number L83824 and that someone would call me after they receive the fax. I did, and she said they don't offer the white glove service for orders coming from Amazon. Fair enough, but I'm not talking with the right person. The mistake was not 6ave's it was Amazon's for advertising the white glove servie. It is Amazon that made the mistake and should honor the white glove service. Amazon should contact 6Ave and arrange for my TV to be delivered with white glove service - something Amazon offers for a $125 charge nationwide.
More Amazon customer service calls - another 45 mins - escallated finally (it took many repeated and heated requests to be forwarded to a manager - Amit K - refused to give last name - Amit reafirmed that I would not receive the white glove delivery, but maybe you qualify for the Amazon A-Z guarantee… but check, as not all vendors qualify.
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12/2/08 4:00 PM
I've ordered from Amazon countless times and have always been 100% satisfied. This order was no exception. Amazon usually (but not always) has the lowest price, and I have yet to be disappointed with anything I've received. Always well packed and quickly shipped.
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| Reviewer: | littleBIGbro
(4) | | User
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11/29/08 12:41 PM
I'll make this a short and sweet review for Amazon. I love this company. I have ordered tons and tons of stuff from them over the years from books, cds, dvds and even clothes. and have always been totally happy with the entire process and products.
they pioneered so much of the way most online stores work and it shows in their site's easy to use......everything. the search part works really good. I use the wishlists and 'save for later' features all the time and I know they aren't unique to amazon now but of all the online shops I buy from, I never really use those features except when on Amazon. so they must be doing something right.
The ordering process is clean and straight forward and as easy as it could get I think. I have never had to return anything, but heard that it is really easy to do with their RMA system.
I could go on and on but won't. My final verdict with them is 2 thumbs up all the way. Also always be sure to check out their vast deals and free shipping offers.
This holiday I bet like 80% of my shopping will be through them because they just have SO much stuff in every category imaginable. Amazon is a top of the line retailer that blows away most other etailers. for the few that haven't ever ordered from them, try it and you'll be hooked like me. maybe they make it a little too easy to spend money lol
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| Reviewer: | eyeinthesky
(2) | | User
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11/28/08 4:30 PM
Was tricked by Amazon during a black friday deal:
I, and apparently others, were tricked on this sale! The order was cancelled for no apparent reason! Apparently integrity means nothing anymore. I second the comments from another user regarding "Bait and Switch" as they were taken by this offer as well. I have definately lowered my trust in amazon.com, and will look to other "reliable" sources that have integrity and back their claims! It's not the end of the world, but I am definately upset that I was tricked by amazon.com's sales tactics!
-William Redfern
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11/26/08 8:00 PM
I've been buying books, music, movies, and all kinds of other assorted items from Amazon for the last ten years. In all that time, I only had a problem with an order once (received the wrong item), and the exchange process was very easy. Given the sheer number of painless experiences I've had with this company over the years, I'm surprised their rating on here isn't considerably higher.
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11/26/08 6:36 PM
I shop Amazon quite frequently and always check them before any purchase. Their prices are always changeable so what was higher one day may very well be lower the next day or two. The have an excellent website and order fulfillment automated system. Their discounts and combo packages and vendor coupons for instant savings are great.
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11/25/08 8:03 PM
I always have been pleased with Amazon.com. Great pricing and great products.
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