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| Customer
Satisfaction |
| Six-Month Rating:
3.75
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Six-Month Reviews: | 8 | | | Lifetime
Reviews: | 188 |
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Lifetime Rating:
3.84 |
Average
Store: 7.81
High Average: 9.37
Low Average: 3.44 |
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6.25 |
Pricing of Products and Services |
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3.75 |
Likelihood of Future Purchases |
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1.67 |
Shipping and Packaging |
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2.14 |
Customer Service |
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3.75 |
Return or Replacement |
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This merchant has fewer than 20 reviews in the past 6
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| Reviewer: | krbvroc1
(5) | | User
Rating: |  |
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8/20/08 11:49 PM
Ordered a desk on 7/31/08. Due to the heaver weight (200lbs), it comes third party shipping. Estimated data was 8/14/08 and I was told that was probably on the long side.
Using both online live chat and the 800-GO-DEPOT number connects you to a call center in a foreign land. They could not tell me the status of my order. All I wanted to know was who the shipper was and the 'PRO' (tracking) number.
8/14/08 came and went. I was told they would submit a resolution request and someone would call me. I never got a call. After a few more calls to the call center, I finally got ahold of another support phone number for the 'business' division. At that point the lady told me the order appeared to have been lost and she would reorder it with deliver in another 2 weeks. This lady called me back later in the day saying she tracked someone down and I would receive the product on 8/20/08. I was told the driver would call either the night before or in the morning. While I did finally receive my order on 8/20, they never called. Luckily I was home.
Another thing about the call center. Before I received my product, which was nearly 3 weeks, I noticed the price went down $60. I called and asked for an adjustment since they offer a price match. I said, 'This is an easy one, your own website has lowered the price'. The incredible response was we dont price match our own prices! After I hung up and called back to speak with someone else, the next person told me sorry but they only price match for 7 days after purchase. I said that my product was not even delivered to me yet so that should not apply. Eventually I got someone who gave be back the $60 (they were too confused to refund the sales tax associated with the $60).
My lesson? Avoid officedepot.com. Their computer systems suck, their outsourced call centers are not helpful, and their delivery is poor.
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| Reviewer: | Spartiate
(26) | | User
Rating: | |
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8/5/08 2:56 PM
Ordered an office chair at a highly discounted price and selected in-store pickup to save on shipping. Pickup at store was very easy.
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7/25/08 8:20 AM
I ordered a item from office Depot on 7/17/08 and the price was great and it was a price mistake. I have ordered many items at a price mistake from various merchants. Usually 1 of 2 things happen, either 1) order gets honored and shipped, or 2) order gets canceled and credit card or payment never charged.
But Office Depot has done something that has never happened to me before. After ordering the chair on 7/17/08 evening, the order status said "Status Shipped by Third Party Delivery 07/21/2008
08:30 AM - 05:00 PM". It is now 7/25/08 and I have no delivery of anything from Office Depot.
On top of that, they charged my credit card for the order without shipping anything out. I understand that merchants make price mistakes, but charging for their customers for their own price mistakes and without shipping the item out is not acceptable. Simply send me an email telling me that it's canceled and do not charge my card for the item.
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7/11/08 11:22 AM
Purchased a laptop and extended warranty from Office Depot. 2 years later, had to send the computer off for repair. Repair company, Cyber-Tech (or equipfix) cracked the case and neither Office Depot or Cyber-Tech will repair the computer
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| Reviewer: | DCS78
(1) | | User
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7/1/08 8:22 PM
Horrible experience!
Purchased $200 item online on 6/14 with next day delivery. Online status was useless. Immediately said "shipped by 3rd party" delivery date 6/30 8:30am-5:00pm. Called after 5pm on 6/29 to make sure it was on track and I was told by automated service it had been delivered. Agent verified address and other info and said they couldn't do anything and no one there could help. Was told I would recieve a call in 4 "business hours" (meaning by noon the next day). Person called 6/30 and left VM saying that they had no information but would contact the manufacturer and get back to me.
Called back today 7/1 and while the agent was more helpful the result was the same. "Will recieve call with in 4 business hours". By noon tommarow I expect an answer or a refund.
Will never order online from OfficeDepot again.
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6/28/08 11:56 PM
Great business services and support, always stocked. Good prices too.This review was modified by its author, guerreru, on
6/28/08 11:58 PM.
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5/8/08 4:53 PM
Customer service is terrible! The order was cancelled without sending me an email, even though the status online said it was shipped by 3rd Party and will be delivery the next. Very Disappointed with customer service who couldn't tell me why it was cancelled. Bad Service!!!
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