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Satisfaction |
| Six-Month Rating:
5.00
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Six-Month Reviews: | 4 | | | Lifetime
Reviews: | 61 |
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Lifetime Rating:
1.76 |
Average
Store: 8.03
High Average: 9.49
Low Average: 3.88 |
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5.63 |
Pricing of Products and Services |
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5.00 |
Likelihood of Future Purchases |
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5.00 |
Shipping and Packaging |
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2.50 |
Customer Service |
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0.00 |
Return or Replacement |
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This merchant has fewer than 20 reviews in the past 6
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| Reviewer: | finaltatement
(1) |
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11/26/08 11:20 AM
Well I just placed this order,however after reading many of the negative comments many of which seem to be in regards to problems with installation measurements etc. It's very important to note that many people in such trades have differant practices when doing measurements,such as carpet etc.
One of these reasons is associated with problems that may arise with which way the carpet may be instlled,some also order extra to be on the safe side.
And lastly many carpet mills have a minum carpet roll size which guarantees that price per square yard,any carpet rolls that must be put on a special order size requires added costs.
As an example sometimes ordering a larger roll is cheaper than ordering a special cut roll size.
Other's have complained about the condition in which their bed had arrived by the shipper,it is important to note that the shipping company is always responsible for the condition the carton is in when the item arrives upon delivery,and from that point it is the responsibility of the buyer to refuse and make a claim for damages with the shipper,(I have had to do this myself).
Once a customer refuses the product for the reason of damaged packaging the shipper will fill out a refusal slip and put the reason for the refusal on the form,(if the item is refused and not excepted no rma is required)in addition any other information may be added such as the specific damage of the carton,this protects you as the consumer,also it is important to note that retailer's never open packages they receive from the manufacturer's unless it is mean't to be a demo,therefor they have no idea of how the contents are packaged and it is unfair to blame any retailer for the lack of reasonable content protection in the packaging area.
One other poster stated it took over 10 days to receive their order,however notice that they ordered the product on 12/15/2006 that was 10 days prior to the Chistmas holiday,this is the busiest shipping and retail weeks of the year.
Do people not have any idea as to how many packages get misrouted,lost damaged during the holiday season? that person is one of the few that complain about everything,and probably have a long history of getting free meals at resturants,because the waitress didn't fill their drink ften enough.
eople need to stop being so selfish and start thinking for the better of us not me,or them.
Nothing is ever perfect,go buy a brand new car look at any of them on the car lot long enough and you will find imperfections,live with it.
Sure we should all struggle to make the best of things,and should not be taken advantage of,but we also should hold ourselves with the same manner of duty to humanity as we expect from anyone else,including a fictional entity we call corporations.
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7/10/08 8:45 PM
RE: Tax Refund Problem on June 23, 2008
Home Depot # 0349, Kenner LA.
Receipt # 00019-71548 & #00012-99270
On the morning of June 23, 2008 I entered the Home Depot store in Kenner, LA and went directly to the Customer Service desk to inquire about tax refund on items that would be exported to Honduras by Dip Shipping, also in Kenner, LA. I explained to the clerk that we had been dealing with the Lowes store in Tampa, FL for items exported to Honduras and wanted to find a store closer to our home in Texas. I also explained that since the delivery (by Lowes) was to an export shipper and addressed to Honduras, we were not charged tax at the time of the sale. In addition, I explained that on the few times that we picked up items ourselves and took them to Jackson Shipping, we were not charged sales tax due to our established business on file and that we had out of state identification.
The clerk was unsure as what to do and after talking to a couple employees saw someone walking by and inquired about how to handle tax on export items. This employee, I believe was a supervisor of another department, informed us that all we had to do was bring the Bill of Lading from the shipper showing that the items were being exported out of the country and the original sales receipt back to the Customer Service desk and the tax would be refunded. Since this person answered our question with out hesitation and seemed to be knowledgeable we decided to start doing business at this Home Depot for our Honduras needs.
On the morning of June 24 we returned to the Service Desk with the required documents and was told that the sales tax could not be refunded. After talking to a few employees, I asked to speak to a manager. Sherrie Grillot was called to the Service Desk and I explained to her what had happened up to this point. I told her that I did not catch the supervisor’s name that gave me the tax refund information but he appeared to be very confident in the policy. Sherrie tried to contact the person that she thought may have helped me but found out he was off. I also told her that I felt it was poor customer service to say one thing before a purchase and something else after the purchase.
I'll take all my business to Lowes from now on and tell everone I speak with to do the same.
Calvin W. Mathis
(817) 265-1757
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6/28/08 9:46 AM
They had everything I wanted in stock at a fair price. No problems, everything went smooth.
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| Reviewer: | gear_junkie
(1) |
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6/26/08 4:17 PM
I ordered a $70 product from HomeDepot.com. The next day I received a shipping confirmation email, with the correct shipping address on the invoice. However, I checked the UPS tracking number and found out that the order was being shipped to North Carolina, and I live in California. I immediately sent them an email about this, to which they never responded. I then contacted them about this by phone, and they siad there is nothing they can do. They made a shipping error. I asked that they please just resend me the item I ordered. They said they couldn't do it, that it's against their policy, and that they would have to issue me a refund instead. I said that this was fine. They then told me that the refund process takes at least 2 weeks, and that my credit card wouldn't be credited until some time after this. This is ridiculous, especially since it was 100% their fault. The person on the phone next asked me if I would like to reorder the item. I just laughed. I will never order anything from HomeDepot.com again. They appear to be clueless as far as their online ordering system.
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| Reviewer: | The Merg
(36) | | User
Rating: |  |
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5/30/08 8:55 AM
On 05/26, I placed an order for a pond waterfall pump. The item shipped on 05/27 and I had it in hand on the afternoon of 05/28. The item shipped late on 05/27 and I received the shipping confirmation e-mail on the morning of 05/28.
The item was correct and in good condition. The only interesting tidbit was that the box they shipped the item in was a KidConnection Junior Cycle box that they had turned inside out.
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5/5/08 1:38 PM
The order arrived OK, but they apparently try to avoid sending the free shipping rebate - after two months wait when their rebate processing center happily recognized the order but was "processing", they changed the status to "can't find your order" and don't want to pay the rebate. It is apparent rebate fraud.
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1/10/08 8:16 AM
I placed on order on-line (on the 5th) with home depot and then found this site and I have to say, you guys had me seriously stressed. I ordered a collated screwdriver and some laminate tile. The screwdriver came very quickly (delivered on the 9th) but the tile kept saying "Routed" as the status. I was all paranoid that it was never going to come because everyone on this site had such a bad experience. I sent them an email (without any order information) asking what a status of "Routed" meant. The customer service rep took the time to check my email address and find my specific order. They explained what "Routed" meant and made sure that I received my screwdriver. This morning I got shipping confirmation for my flooring. As far as I'm concerned, homedepot.com is doing a great job. I've had no problems at all except for stress caused by reading reviews :) Let's hope it's the flooring I actually ordered and not engine parts!!
I will definitely order from homedepot.com again.
Oh and I was confused about the person waiting a month for UPS to pick up their package to return it. Why not just drive to the UPS distribution center and drop it off? It's a lot easier than being chained to your house for a week. Might be a good drive (mine is a 35 minute drive) but I'd rather that than waita month for someone to come and get it.This review was modified by its author, hjg1973, on
1/10/08 8:23 AM.
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