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Satisfaction |
| Six-Month Rating:
4.58
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Six-Month Reviews: | 6 | | | Lifetime
Reviews: | 62 |
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Lifetime Rating:
3.47 |
Average
Store: 8.03
High Average: 9.49
Low Average: 3.88 |
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5.42 |
Pricing of Products and Services |
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5.00 |
Likelihood of Future Purchases |
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3.75 |
Shipping and Packaging |
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5.50 |
Customer Service |
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6.67 |
Return or Replacement |
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This merchant has fewer than 20 reviews in the past 6
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| Reviewer: | wendymark1139
(3) |
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12/1/08 9:50 PM
Sorry. They never gave me my invoice numbers. I had 2 orders, they cancelled both of them. Their excuse, they had pricing error on their website and they will not honor it. worst customer service i have ever seen in the whole white world.
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11/17/08 2:09 PM
After reading some of the other Target.com reviews, I realize I am not alone. Target should be completely ashamed of how their online customers are being treated.
***Please note that not only were there problems with the furniture, but the Customer Service we received was BEYOND horrible! We ordered the Mission Bench and it arrived quickly -- with a completely split base-board. The Target.com rep was helpful and immediately sent a replacement, which was even MORE damaged than the original. The same part was broken. Otherwise, we would have combined parts from the two units. After contacting Target.com again, I was told that returning the units to the store was not an option. We did not keep the original packaging, because we planned to use the replacement packaging to return the original damaged unit -- and did not want to keep a huge box sitting around house for a couple of weeks. This is where the Customer Service TANKED. I was told that *I* needed to procure packaging for the original damaged unit and ship them both back. At this point, we had been dealing with this issue for a month. I told the agent that this was not acceptable, and asked to speak to her supervisor. During the conversation with the supervisor, the connection was extremely bad. After arguing with these people for FAR TOO LONG, I ended up having to go to the local Target store in an attempt to find packaging. THIS IS UNACCEPTABLE. I was initially inconvenienced TWICE by receiving damaged merchandise. To inconvenience me a THIRD time is VERY poor customer service. I *did* go to the local store, and after dealing with a couple of very disinterested and unhelpful clerks, the store manager (the only competent and helpful person throughout this entire ordeal) was able to find packaging for me. I ended up packaging the units and setting them on my front porch -- where they waited until UPS picked them up. Finally, today -- and we are two months into this fiasco -- I had to call Target.com AGAIN, because the refund had never been credited to my account. Twice, the agent told me that she would contact UPS to pick up the merchandise. I FINALLY made her understand that they had ALREADY been returned. I just wanted my money back!! My original mild dissatisfaction has grown into extreme dissatisfaction. I have generally been a satisfied Target and Target.com customer, but not this time. I will continue to shop my local Target store, but never, ever, ever again will I order anything from Target.com. Rest assured I will be telling everyone who will listen about the horrible Customer Experience I had.This review was modified by its author, DebSexton, on
11/18/08 10:42 AM.
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11/16/08 7:17 PM
I always buy stuff from Target. I got a vacuum and a air filter a couple of months ago.
Everythin ships out super fast and is greatly priced. And free shipping :-) I love Target. I'm a target junkie, i like going in to the stores and buying from them online. You'll notice that more rare items are only offered online, while the regular daily stuff is in the store. :-) they have it all!
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| Reviewer: | tag4ever
(6) | | User
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11/1/08 6:58 PM
Bought a costume for my son 2 nights before halloween. Amazingly they shipped it out and it arrived on Halloween! it was an optional costume because quite honeslty, i didn't have the time to take my son out. but since it arrived, and they did something amazing, i didn't have any excuses. But was amazed at how quickly target was able to deliver.
It's amazing how all the big chain stores all have such poor ratings. I have to say over the yea, i've purchased from target both online and in the stores. i've even purchased online and returned in the store. All in all, it's always been a great experience.
You have to remember this is the target that 5 yeas filed for bankruptcy and almost went under. I think they've done an amazing job of turning things around.
I've never had any issues with target over the 12 orders or so I've placed in the last 3 years.
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10/24/08 9:20 AM
Overall I have been please with Target and target.com. Their in store staff are trained a lot better than their competitors. I do have one complaint, they sometimes take orders and preorders on target.com for items that are not yet in stock. They give you a delivery estimate and they ussually don't meet it. But for items in stock and shopping in store they are great
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| Reviewer: | urdeedeedee
(2) | | User
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6/16/08 1:16 PM
I needed to order an item online for a friends babyshower. I did not receive free shipping even though my order met the requirements. I ordered a baby playset which I paid to have gift wrapped, and a shower curtain which I did NOT pay to have gift wrapped. When the baby playset arrived it was not wrapped at all! It was in some kind of Target mesh bag that was almost twice as big as the playset. Very tacky! Also the shower curtain was gift wrapped even though I did not request or pay for the gift wrap. I will not buy online from Target again, nor would I recommend them to anyone else. They just don't seem to have their act together! To make things even worse UPS beat the sh!t out of the box! While that is not Targets fault I find it aggravating that I cannot choose Fed-Ex instead of UPS for the shipping.This review was modified by its author, urdeedeedee, on
6/16/08 1:18 PM.
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3/30/08 12:46 AM
the service was great, great communication................thank you guys
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